Assistant Branch Manager – Walnut Creek, CA

Monet Bank; Walnut Creek (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

11 paid holidays

Vacation/sick days

Job summary

A retail banking institution in Walnut Creek, CA is seeking an Assistant Branch Manager to support operations and customer service. This role involves overseeing branch functions, managing customer inquiries, and training staff. Candidates should have at least five years of banking experience including one in a supervisory role, and demonstrate strong leadership and communication skills. Benefits include medical coverage, a 401K plan, and generous vacation days.

Qualifications

• Five years banking experience preferred, with one year in a management or supervisory role.
• Adaptability to change and professionalism.
• Demonstrated good attendance and punctuality.

Responsibilities

• Assist in managing customer service objectives and handle complaints.
• Supervise day-to-day operational and compliance functions.
• Motivate and encourage team members.

Skills

Customer service orientation

Leadership skills

Communication skills

Proficiency with Microsoft Office

Attention to detail

Education

High School Diploma or equivalent

Tools

Banking software applications

Job description

Come join Monet Bank’s thriving retail banking team! Our Assistant Branch Managers are part of a small, vital, hands‑on team who provide exceptional service and support to Monet Bank’s current and prospective customers. The Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the service and operations of a retail branch location. In this essential role, you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, Monet Bank is known for our competitive rates, secure growth and great service. This position supervises and leads the branch in the absence of the Branch Manager. The position may include other duties as directed by the Manager.

This position is based at the Monet Bank Walnut Creek, CA location with working hours from 8am to 5pm Monday through Friday.

Essential Job Duties & Responsibilities

• Assume management responsibility in the absence of the Branch Manager
• Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met
• Assist in managing customer service objectives, including handling exceptions, complex issues and complaints
• Training, monitoring and coaching of branch team members when requested
• Handling of disciplinary action in a timely manner when requested
• Performs and supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures
• Motivate and encourage team member and ensure they have appropriate knowledge of all bank products
• Participate in employment decisions as requested, including hiring, scheduling and other related matters
• Performs other job‑related duties or special projects as assigned

Qualifications (Education, Computer Skills, Certifications, Etc.)

• Five (5) years banking experience preferred, with one (1) year in a management or supervisory role
• High School Diploma or equivalent required
• Adaptability to change
• Professional appearance and demeanor
• Proficiency with 10 key touch, Microsoft Office and banking software applications
• Demonstrated good attendance and punctuality
• Strong attention to detail with high concern for data accuracy
• Customer service orientation with effective problem‑solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• Outstanding listening and communication skills, both written and verbal
• Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines
• Demonstrated critical thinking and decision‑making skills
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast‑paced environment with competing priorities and deadlines
• Strong leadership and interpersonal skills; ability to motivate and achieve results through working together

Benefits Options Include

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may be eligible for annual discretionary bonus

If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.

Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.

All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA.

Notice to California Residents: Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.