Assistant Branch Manager

WaFd Bank; Lynnwood (WA); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Stock options

Bonus programs

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Job summary

WaFd Bank is seeking an Assistant Branch Manager in Lynnwood, WA. You will assist the Branch Manager in daily operations, drive sales performance, and lead staff in their absence, with a focus on delivering exceptional customer service and governance of branch initiatives.

The role emphasizes building client relationships, expanding business with local organizations, and promoting digital banking options while ensuring compliance and operational efficiency.

Qualifications

• High school diploma or approved equivalent.
• Five years minimum experience in a financial institution.
• Strong math skills, 10-key and keyboarding.
• Proficient with Excel, Word, Teams, PowerBI and Outlook.
• Excellent organizational and communication skills; valid driver’s license.

Responsibilities

• Support Branch Manager in daily operations and sales performance.
• Lead staff in absence of Branch Manager and ensure customer service excellence.
• Develop strategies to expand small business and consumer client base.
• Promote digital and self-service options to clients.
• Maintain high level of customer satisfaction and operational profitability.

Skills

Strong math skills

Excellent communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Excel

Word

PowerBI

Teams

Outlook

Job description

Min

USD $28.04/Hr.

Max

USD $41.12/Hr.

Job Summary

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, driving sales performance, and delivering exceptional customer service. This role assists with staff leadership, operational compliance, and achievement of branch goals while helping to create a welcoming, efficient banking environment. The Assistant Branch Manager acts as a key point of support for branch staff and clients and serves as a leader in the absence of the Branch Manager.

A successful Assistant Branch Manager must:

• Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
• Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
• Make out-of-office calls to businesses, community organizations, and referral sources as assigned by Leadership.
• Introduce and demonstrate digital and self-service options to clients.
• Develop strategies to help expand small business and consumer client base.
• Communicate clearly with staff and clients verbally, over the phone, and via video chat.
• Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
• Support branch leadership in meeting branch production goals.
• Ensure high level of customer satisfaction through the delivery of excellent service.
• Acquire and apply skills in preparation for advancement to a branch manager position.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent; five years minimum experience in a financial institution; strong math skills, 10-key and keyboarding, standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook. In addition, well developed smart phone and digital channel skills. Must have excellent organizational and analytical skills and superior written and oral communication skills. Must have valid driver’s license, satisfactory transportation, and adequate insurance coverage.

Experience:

• Prior banking experience, including previous work in sales or client relations. Preference is given to candidates who have three (3) or more years’ experience as a Personal Banker or branch supervisory role.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement

We are committed to Equal Employment Opportunity and Affiantive Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

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