Assistant Branch Manager - Tunnels (Spanish preferred)

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FIRST SERVICE CREDIT UNION is seeking a Branch Manager support role to assist in daily branch operations, lead service delivery, and drive product cross-sales. You will ensure accurate member transactions, oversee cash processes and maintain security of the facility in the Branch Manager's absence.

You will also participate in staff coaching, performance reviews, and training, while adhering to BSA/AML requirements and regulatory guidelines, with occasional travel to other branches as needed.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Knowledge of Bank Secrecy Act and AML regulations.
• Ability to prepare and maintain confidential records and reports.

Responsibilities

• Support Branch Manager in all areas of branch operations.
• Actively educate and inform members on credit union products and cross-sell services.
• Assist members with transactions and account maintenance.
• Perform regular cash audits on MSR cash drawers, vault and ATM cash.
• Provide feedback on interviewing/hiring processes and staff performance reviews.
• Travel to other branch locations for support; work Saturdays when scheduled.

Skills

Leadership

Customer service

Branch operations

Compliance awareness

Team management

Cash handling

Communication skills

multitasking

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Address:910 Louisiana St, Suite M100, Houston, TX 77002

Role

Provide Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

Essential Functions & Responsibilities

Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence.

Actively educate and inform members on all credit union products and actively cross-sell all products/services.

Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures.

Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable.

Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews.10% Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Other job duties as assigned.

Performance Measurements

1. Actively educate and inform members on all credit union products and actively cross-sell all products/ services to meet member needs and individual goals.
2. Possess and maintain excellent knowledge of all credit union products, services, policies and procedures so that they can be effectively communicated to the branch employees and members.
3. Must be available to travel to any branch location for support as requested by management, as well as work on Saturdays when scheduled.
4. Present a professional image and attitude at all times
5. The dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships.
6. Prioritize tasks to use time efficiently and attend to a broad range of activities.

Knowledge and Skills

Experience- One year to three years of similar or related experience.

Education- High school diploma or equivalent. One to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills- Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.

Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills- The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports.

Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook.

Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union.

Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.

The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities.

Excellent knowledge of Credit Bureau Reports.

Physical Requirements

While performing the duties of the job, the employee is regularly required to :

• Position self to move about the work area.
• Reach, grab, sort.
• Communicate in person and via telephone with others.
• Identify and recognize small font communication.
• Ability to transport a minimum of 10 pounds.