Assistant Branch Manager (Pickering Wharf)

Retail Region 2 Administration; Salem (MA); On-site; USD 43,000 - 52,000; Full time

Job summary

Retail Region 2 Administration is seeking a Branch Assistant Manager II to supervise daily banking office operations, drive sales, and lead staff toward branch goals. The role emphasizes customer service, compliance, and business development within a busy retail banking environment.

The incumbent balances policy with practical decisions, supporting the Branch Manager and developing a high-performing team while maintaining strong client relationships and product knowledge.

Qualifications

• Excellent decision-making skills, critical thinking and leadership abilities.
• Strong problem-resolution skills.
• Basic business acumen and professionalism.
• Ability to communicate information clearly to others.
• Ability to build relationships and alliances across the organization.
• Solid sales and business development skills.
• Ability to learn quickly about bank products and services.

Responsibilities

• Assist with daily management of a large banking office under the branch manager.
• Aim for personal sales goals and guide platform staff sales activities toward branch goals.
• Coach staff on retail incentives and business loans.
• Engage in business development and community involvement activities.
• Manage daily branch operations: overdraft management, vault, schedules, opening/closing, etc.
• Ensure adherence to audit/compliance requirements and customer service standards.
• Act as manager on duty when the Branch Manager is away.

Job description

Hiring Range: $30.50 - $38.00

The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In conjunction with the Branch Manager, proactively sells the Bank's products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results.

Responsibilities for the Branch Assistant Manager II role include, but are not limited to the following:

• Under the direction of the branch manager, assists with the daily management of a large banking office.


• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.


• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches' staff to success.


• Engages in business development and community involvement activities.


• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.


• Responsible for branch's adherence to audit/compliance requirements


• Manages customer service levels within the branch, adhering to established guidelines.


• Acts as the manager on duty when the Branch Manager is away from the office.


• In the absence of the Branch Manager, may apply policy for routine aspects of management.


• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager


• Expected to have/gain full understanding of the teller function

Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.

Qualifications:

• Excellent decision-making skills, critical thinking skills and leadership skills.


• Strong problem resolution skills


• Basic business acumen and professionalism is a must.


• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.


• Ability to build relationships and strong alliances across the organization is crucial.


• Must possess astrong understanding and evidence of business calling and business development skills.


• Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.


• Should have the ability gain an understanding of the \"big picture\" in banking - e.g., answers to questions like: How does a bank make money? What makes a product profitable?


• High school diploma or equivalent.


• 4+ years retail banking experience preferred.


• 2+ years of supervisory/management experience required; experience in retail banking environment strongly preferred.


• Must have a history of solid sales and service success.


• Demonstrated leadership achievement in leading both small and large groups.

Working Conditions:

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc.They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets.The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.