Assistant Branch Manager - Pest Authority

Michael Chabut State Farm; Aberdeen (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Advancement

Company car

Salary

PTO

Training

Vision insurance

401(k)

Bonus

Dental insurance

Employee discounts

Job summary

Mosquito Authority | Pest Authority in Aberdeen, NC is seeking a high-performing Assistant Branch Manager to lead daily operations and develop a winning team. You will coach technicians, drive sales, manage scheduling, and ensure safety and quality while growing the branch.

This hands-on leadership role rewards performance with advancement opportunities and a strong emphasis on customer satisfaction. Join a fast-growing company known for reliable services, a team-first culture, and opportunities

Qualifications

• Leadership and coaching experience preferred.
• Strong communication and problem-solving skills.
• Comfortable with customer interaction and field conditions.

Responsibilities

• Lead daily huddles and weekly trainings; develop field technicians.
• Drive daily sales execution, upsells and service conversions; coach on customer communication.
• Schedule, routing, and daily operations; monitor quality, safety and equipment readiness.
• Support branch growth strategies; ensure consistent customer experience and reporting.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

CRM experience

Tech-savvy

Routing software

Mobile apps

Tools

Routing software

Mobile apps

CRM

Job description

Benefits:

• Opportunity for advancement
• Company car
• Competitive salary
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts

Assistant Branch Manager
Mosquito Authority | Pest Authority
Aberdeen, NC

About Us

Mosquito Authority | Pest Authority is one of the fastest-growing service brands in the Southeast, known for reliable treatments, exceptional customer experience, and a team-first culture built on accountability and results.

We don’t do contracts. We don’t do excuses. We deliver top-tier service and create long-term career opportunities for driven professionals.

We’re expanding our growing our team and seeking a high-performing Assistant Branch Manager to help lead, develop, and grow a winning team.

Position Overview

The Assistant Branch Manager is a hands-on leadership role supporting daily operations, technician development, and sales and service execution. This role is ideal for a leader who coaches from the front, holds teams accountable, and helps build a high-performance culture.

Key Responsibilities

Leadership & Team Development

• Support the Branch Manager in leading and developing field technicians
• Conduct ride‑alongs, coaching, and performance evaluations
• Lead daily huddles and weekly training meetings
• Assist with recruiting, onboarding, and training
• Uphold company culture, professionalism, and service standards

Sales & Customer Success

• Drive daily sales execution, upsells, and recurring service conversions
• Coach technicians on customer communication and value presentation
• Support retention efforts and professionally resolve escalations
• Promote white‑glove service and a strong online reputation

Operations & Field Excellence

• Assist with scheduling, routing, and daily operations
• Perform field audits to ensure quality, safety, and consistency
• Monitor inventory, equipment, and vehicle readiness
• Ensure compliance with treatment protocols, PPE, and regulations

Branch Growth & Performance

• Support execution of branch growth strategies
• Maintain accountability and consistent customer experience
• Identify process, routing, and service improvements
• Provide feedback and reporting to leadership

What We’re Looking For

• Strong, hands‑on leadership style
• Natural coach and mentor
• Comfortable with customer interaction and problem‑solving
• Service industry experience preferred (pest control a plus, not required)
• Clear communicator; organized and process‑driven
• Growth‑minded with interest in long‑term advancement and tech‑comfortable (mobile apps, routing software, CRM)

Requirements

• Valid driver’s license and clean driving record
• Prefer someone with a NC Pesticide License or Certified Applicators Card
• Comfortable working outdoors in varying conditions
• Ability to perform physical tasks ( walking, bending, lifting up to 40 lbs)
• Professional appearance and communication skills
• Prior leadership or supervisory experience preferred

Why Join Us?

• Fast‑growing, stable company with clear advancement paths
• Professional training, certifications and development
• Strong reputation for service quality and customer satisfaction
• Supportive leadership team focused on accountability and teamwork
• Opportunity to make a real impact at the branch level

Compensation & Benefits

Competitive compensation and benefits offered, commensurate with experience. Top-tier candidates can expect market-leading pay.