Assistant Branch Manager - Light Commercial

CoolSys; Orlando (FL); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus up to $3,000

Medical, Dental, Vision coverage

401(K) with company match

Life insurance and AD&D

Tuition reimbursement

Employee discounts (vehicles, hotels,,

Pet Insurance

Legal Plan

Job summary

CoolSys is seeking an Assistant Branch Manager in Orlando, FL to provide administrative support, oversee branch operations, and mentor staff. You will influence day-to-day decisions, manage workflow, and ensure strong customer relationships while collaborating with the Billing Manager on work orders and billing processes.

The role requires prior administrator experience, HVAC/construction exposure, and proficiency with Excel and other office tools.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Experience as an Administrator is required.
• Relevant HVAC/plumbing/construction industry experience preferred.
• Ability to read, write & speak English proficiently.
• Strong communication and internal/external customer service skills.
• Proficiency with computers (Microsoft Excel) and ability to learn new software.
• Able to work in a fast-paced environment and multitask.
• Strong attention to detail.
• Ability to understand and follow company policies and applicable state and federal laws.
• Ability to use typical business tools including Email, Word, Excel, etc.

Responsibilities

• Tracks scheduled work and monitors open work orders.
• Provides direct oversight to the branch, including mentoring and input on hiring/terminations.
• Makes independent day-to-day operational decisions.
• Monitors daily procedures and customer interactions.
• Builds and maintains strong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensure accurate creation and processing of work orders.
• Prepares work orders for billing and submits PMs and quoted jobs to billing.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to Branch Managers.
• Manages purchase orders and requisitions and handles vendor invoices and requisitions.
• Encourages team to identify process-improvement opportunities.
• Supports Senior Management as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Skills

Administrative experience

HVAC industry exposure

English proficiency

Customer service

Excel proficiency

Multitasking

Attention to detail

Policy compliance

Office tools (Email/Word/Excel)

Education

High school diploma

Bachelor's degree in Business/Marketing or related (preferred)

Tools

Microsoft Excel

Microsoft Word

Email client/tools

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management.With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $48-52k
• Sign-on Bonus: up to $3,000
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K)with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

The Assistant Branch Manager provides administrative support to branch personnel and corporate operations. Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Tracks scheduled work and maintains awareness of open work order statuses.
• Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations.
• Makes independent decisions on day-to-day operational matters that do not require team consultation.
• Monitors daily procedures and customer interactions.
• Builds and maintains strong relationships with customers through effective communication.
• Coordinates with the Billing Manager to ensure accurate creation and processing of work orders.
• Prepares work orders for billing, including submitting PMs and quoted jobs to the billing department.
• Approves all technician time entries for assigned branches.
• Reports daily billing totals to assigned Branch Managers.
• Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed.
• Encourages team members to identify opportunities for process improvement and simplification.
• Supports the Senior Management team as needed.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

Education / Training

• High school diploma or equivalent is required.
• A Bachelor’s degree in Business, Marketing, or a related field is preferred.

Work Experience / Skills

• Previous experience as an Administrator is required.
• Relevant industry experience in HVAC, plumbing, or construction is highly preferred.
• Ability to read, write & speak English proficiently.
• Strong communication and internal/external customer service skills.
• Proficiency with computers (Microsoft Excel) and ability to learn new software.
• Able to work in a fast-paced environment and multitask.
• Strong attention to detail is required.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands.

Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolS is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.