Assistant Branch Manager

CoolSys - Refrigeration and HVAC Systems; Honolulu (HI); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation

401(K)

Life insurance

Tuition reimbursement

Opportunities nationwide

Employee discounts

Pet Insurance

Legal Plan

ID Theft Protection

Job summary

CoolSys is looking for an Assistant Branch Manager 1 to support daily branch operations in Honolulu. You will assist the Branch Manager, manage quotes, procurement, and vendor relations, and mentor staff to maintain service quality.

The role requires strong organizational skills, MS Office proficiency, and the ability to handle multiple tasks while maintaining excellent communication with customers and management.

Qualifications

• High school diploma with 4 years of work experience in an office.
• Strong written and verbal communication and documentation skills.
• Experience training new employees.
• Ability to manage multiple tasks and communicate with management and customers.

Responsibilities

• Create quotes and manage follow-up from creation to closure.
• Provide branch oversight, including mentoring and input on hiring.
• Track and coordinate with local team to execute work orders.
• Manage 3rd party vendor selection and scheduling, and fulfill permitting requirements.
• Maintain up-to-date records of orders, shipments, inventory and reports.
• Ensure smooth daily office operations and support administrative tasks.

Skills

MS Office

ERP system

Customer service

Multitasking

Communication

Education

High School Diploma

Job description

Overview

With over 150 years of experience, and headquartered in Southern CA,CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigerations installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Overview

With over 150 years of experience, and headquartered in Southern CA,CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

WHY JOIN US

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay range: $30 - $37/ HR DOE!
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K)
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

Responsibilities

The Assistant Branch Manager 1 is an administrative position that directly supports the Branch Manager in the daily operations of the branch; in addition to branch management support, the ABM1 is also responsible for purchasing and quoting duties within the branch, providing guidance to team members, and assuming additional responsibilities from time to time when the Branch Manager is unavailable.

• Create quotes to submit to customers and own follow-up from creation to closure, with periodic standardized check-ins.
• Provide direct oversight to the branch when required, including mentoring and training of other employees, and offering input on hiring and terminations.
• Track and coordinate with local team to execute on all work order statuses.
• Manage 3rd party vendor selection process (e.g., cranes, scrap pick-up, etc.), schedule and execute vendor deliveries, and fulfill permitting requirements.
• Researching new vendors and comparing competing suppliers.
• Interaction with the Service Manager and Techs to ascertain details related to procurement of parts that are not clearly defined within the work order.
• Maintain up to date and precise records of orders, shipments, inventory, and reports.
• Maintain adherence to the C&I procurement plan.
• Place standard bulk orders that do not require approval (especially indirect purchases).
• Prioritize work orders to ensure customer SLAs are being met (incoming and backlog).
• Maintain proactive communication with customers regarding missed SLAs.
• Proactively communicate with customers on work order status.
• Ensure smooth daily office operations, including opening and closing procedures, and ensure the office is well-maintained and organized.
• Assist with office reports, sales analysis, and other administrative tasks as required.
• Performs other duties as assigned by the Branch Manager.

Qualifications

• High school diploma with 4 years of work experience in an office.
• Demonstrated ability to document and report information essential for the resolution and communication with both internal and customer.
• Good communication (verbal & written) skills.
• Experience training new employees or teaching new skills to others.
• Demonstrated ability to document and report information essential for the resolution and effectively communicate with management and customers.

Job Requirements

• Strong computer (MS Office) skills, as well as demonstrated ability to effectively utilize ERP system.
• Ability to independently handle multiple tasks concurrently.
• Demonstrated ability to identify and act on customer or internal issues that may impede results.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency attending to customer issues.
• “Can do” attitude and demonstrated commitment to get the job done in a collaborative, positive manner.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

Join Us

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on Facebook and Twitter.

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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