Assistant Branch Manager II - Grandview

Evolving Solution Services; Missouri; On-site; USD 60,000 - 85,000; Full time

Job summary

Mid-Continent Public Library is seeking an Assistant Branch Manager II in Independence, MO. This role leads up to 35 staff, coordinates with branch managers, and handles hiring, training, and performance management to ensure exceptional service. The position requires supervisory experience and a background in library services.

The role emphasizes budgeting collaboration, cross-team communication, and strong customer engagement on the floor, with occasional after-hours duties and safety oversight.

Qualifications

• Bachelor’s degree or 4 years supervisory experience required.
• 1 year of Supervisory Experience Required
• 1 year Library Experience Preferred

Responsibilities

• Support the management of a branch staff of up to 35
• Coordinates the work of employees in conjunction with the branch managers
• Disseminates information in a timely manner to all staff members
• Creates training for branch staff on mission enhancement service
• Assess individual and team performance
• Provides coaching and disciplinary action when appropriate
• Assists the Branch Manager in the hiring process for 5-10 new hires annually
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions

Skills

Leadership

Customer service

Staff supervision

Scheduling

Coaching

Communication

Budget collaboration

Training

Problem solving

Education

Bachelor's degree

Supervisory experience

Library experience

Tools

Teams

MS Office 365

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager II - Grandview

Full Time Independence, MO, US

3 days ago Requisition ID: 1051

See full scheduling details at the bottom of this posting.

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule: One weekend per month and one evening shift per week as part of a full-time, 40 hour-per-week schedule.

Position Overview

The Assistant Branch Manager II is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services.

Essential Functions

• Support the management of a branch staff of up to 35
• Coordinates the work of employees in conjunction with the branch managers
• Disseminates information in a timely manner to all staff members
• Creates training for branch staff on mission enhancement service
• Assess individual and team performance
• Provides coaching and disciplinary action when appropriate
• Assists the Branch Manager in the hiring process for 5-10 new hires annually
• Support the Branch manager during the hiring process
• Coordinates onboarding with Branch Manager and associated Departments
• Supports Facility of under 23,000 sq. ft.
• Walks interior and exterior building regularly to ensure safety for staff and customers
• After hours contact for building issues
• Point of contact for vendors and contractors
• Curates’ collection and merchandising
• Deselects and trains staff on deselecting library materials
• Continually evaluates the branch materials collection
• Plans and updates collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access
• Oversees and trains staff on floating process
• Trains staff in efficient merchandising practices to engage customers
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. This also includes delivering materials outdoors to customers.

Education and Experience

• Bachelor’s degree or 4 years Supervisory experience required
• 1 year of Supervisory Experience Required
• 1 year Library Experience Preferred

Knowledge, Skills, and Abilities

• Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
• Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable, punctual, and flexible with scheduling.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
• Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
• Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
• An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

All successful leaders at MCPL should demonstrate:

• Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
• Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable, punctual, and flexible with scheduling.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
• Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
• Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
• An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

Additionally, this position requires:

Job Knowledge, Including Librarianship

• Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level

Technology

• Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at satisfactory level
• Demonstrated aptitude to quickly learn other library operations software

Teamwork

• Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level
• Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
• The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position

Leadership

• Ability to assertively direct and supervise staff: including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent evaluation
• Ability to plan, schedule and assign appropriate workloads to staff
• Ability to organize and prioritize
• Ability to perform multiple tasks concurrently

Decision Making

• Advanced Knowledge of department processes and procedures are necessary to ensure proper decision making to perform this position at a satisfactory level
• Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
• Proven problem solving abilities
• Ability to maintain confidentiality

Customer Service

• Demonstrated excellence in customer service
• Must be able to work with frequent interruptions and/or changing priorities
• Advanced proficiency in customer service skills with both internal and external customers
• Ability to work professionally with difficult people
• Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position

Age Requirement

• Must be at least 18 years of age

Page Break

MVR Requirement

• Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)
• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)
• Kneeling
• Reaching above shoulder
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner