Assistant Branch Manager I-II

HawaiiUSA Federal Credit Union; Mililani Town (HI); On-site; USD 58,000 - 72,000; Full time

Job summary

HawaiiUSA Federal Credit Union in Mililani is seeking an Assistant Branch Manager I-II to support branch operations, lead a motivated team, and drive member service excellence in the Mililani area. You will oversee scheduling, coaching, and underwriting processes while promoting community engagement and cross-selling of HawaiiUSA products.

The role requires strong communication, regulatory knowledge, and a track record of helping branches meet sales goals.

Qualifications

• 3+ years of experience in sales and service.
• Experience in loan underwriting and/or depository and branch-related products.
• Knowledge of credit union or banking regulations.
• Notary and NMLS certifications or willingness to obtain within 12 months.

Responsibilities

• Schedule, plan, and cross-train staff to maximize efficiency.
• Lead sales training conversations with staff and members to meet sales goals.
• Conduct operational audits and ensure compliance with banking regulations.
• Manage consumer loan underwriting processes and provide financial consulting to members.
• Foster relationships and collaborate with internal teams to drive branch sales and business development initiatives.
• Attend community events to promote HawaiiUSA products and grow membership.
• Supervise staff and ensure sound decision-making.

Skills

Sales & Service

Leadership

Communication

Education

Bachelor’s degree in Finance, Business Administration, or a related field

Notary

NMLS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager I-II

2 days ago Requisition ID: 1215

Salary Range: $58,352.00 To $72,000.00 Annually

The Assistant Manager I or II at HawaiiUSA FCU plays a pivotal role in supporting branch operations to achieve and exceed member service and organizational goals. The Assistant Manager II leads and motivates their team through collaborative leadership, fostering an environment of integrity, respect, and learning. They are responsible for driving business development initiatives, managing schedules and relationships, and overseeing platform and loan underwriting processes to optimize branch performance. Ultimately, this role ensures operational excellence and member satisfaction by balancing branch planning with coaching and hands‑on management.

• Support the Branch Manager in daily operations, including scheduling, planning, and cross‑training staff to maximize efficiency and service quality.
• Lead sales training conversations with staff and members to meet or exceed branch sales goals.
• Conduct operational audits and ensure compliance with banking regulations and internal policies.
• Excellent communication skills with the ability to interpret complex documents and present persuasive sales presentations.
• Manage consumer loan underwriting processes and provide financial consulting to members to meet their needs effectively.
• Foster strong banking relationships and collaborate with internal teams to drive branch sales and business development initiatives.
• This position involves interpreting complex financial documents, regulatory requirements, and credit union policies, to ensure compliance and sound decision‑making.
• Perform other duties as assigned.
• Attend community events to promote HawaiiUSA products/services to grow membership, loans, & deposits.
• Manage consumer loan underwriting processes and provide financial consulting to members to meet their needs effectively and foster strong banking relationships.
• Manage and collaborate with internal teams to drive branch sales and business development initiatives.
• Service existing members and Select Employee Groups (SEGs) within assigned market.
• Perform other duties as assigned.

Assistant Manager I Minimum Qualifications:

• High School Diploma or equivalent
• Minimum of 3 years of experience in sales and service experience.
• Demonstrated proficiency in loan underwriting and/ or depository and branch related products.
• Demonstrated knowledge of credit union or banking regulations.
• Notary (or willing to obtain within the first 12 months of employment).
• NMLS (or willing to obtain within the first 12 months of employment).

Assistant Manager II Minimum Qualifications:

• High School Diploma or equivalent
• Minimum of 3 years of experience in sales and service experience.
• Minimum of 3 years of supervisory experience.
• Demonstrated proficiency in loan underwriting and/ or depository and branch related products.
• Demonstrated knowledge of credit union or banking regulations.
• Notary (or willing to obtain within the first 12 months of employment).
• NMLS (or willing to obtain within the first 12 months of employment).

Preferred Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 5 years or more of experience in banking or financial services with demonstrated leadership capabilities.
• Experience in branch management, assistant management, Senior Member Relationship Consultant, or other roles operating in a leadership capacity within the retail credit union or banking industry.
• Demonstrated knowledge of operational audit procedures.
• Proven track record of leading change and innovation in a financial services environment.
• Familiarity with business development strategies specific to banking and financial products.
• Cross‑training experience and expertise in scheduling/ planning to optimize team performance.

Minimum Physical Requirements and Working Conditions :

• Sitting for prolonged periods at a desk working on a computer.
• Standing for prolonged periods of time in a stationary position on occasion.
• Reaching, bending, twisting, turning on a regular basis.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We’ll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay range for the Assistant Branch Manager I is $58,352 - $67,000 per year.

The expected pay range for this Assistant Branch Manager II is $65,647 - $72,000 per year.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.