Assistant Branch Manager - Hillsdale

American 1 Credit Union; Hillsdale (MI); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

American 1 Credit Union’s Hillsdale branch seeks an Assistant Branch Manager with strong leadership and member-service focus to support the Branch Manager and grow the member experience.

You will help manage daily operations, coaching the sales team, overseeing lending and core processes, and driving member engagement in the community. The role requires a bachelor’s degree preferred, excellent communication, and a track record of teamwork.

Qualifications

• Bachelor's degree preferred
• Leadership experience preferred
• Excellent verbal and written communication skills
• Knowledge of credit union products, services, policies, core processes and procedures

Responsibilities

• Lead, Manage and Accountability: support branch leadership and staff development.
• Team Collaboration: align with Branch Manager on culture, processes, and goals.
• Focus on Purpose/Mission: promote financial wellness in the community.
• Accountability Measurement and Coaching: monitor goals and coach for success.
• Employee Recruitment and Retention: ensure engaged and capable staff.
• Community Advocate: participate in community partnerships and outreach.

Skills

Leadership

Communication

Team Collaboration

Decision Making

Problem Solving

People Focused

Education

Bachelor's degree preferred

Job description

Description

Do you have management experience in a Credit Union setting? Are you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union!

• Location: Hillsdale Branch
• Position: Full Time
• Salary: Competitive starting at $61,054 or more based on experience
• Benefits: Health, Dental, Vision, 401(k)
• All offers of employment are contingent upon background screen

The Assistant Branch Manager is responsible for supporting the Branch Manager in providing the best member experiences aligned with our mission within their designated branch. They assist with managing day-to-day operations in their branch, focusing on everyday core processes, lending, and product sales coaching and member growth. The Assistant Branch Manager is dedicated to working with the Branch Manager to create and sustain a culture filled with people who are Focused, Engaged, Trustworthy, Humbly Confident, and driven to Achieve. The Assistant Branch Manager works collaboratively with the Branch Manager to ensure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.

Essential Job Functions

• Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Assists the Branch Manager in evaluating the right people and the right seats. Acts as leader in the branch manager's absence.
• Team Collaboration: Collaborate with the Branch Manager in all discussions relevant to the American 1 culture, branch operation processes, and overall member experience. Assist the Branch Manager in executing strategy for the credit union's short-and long-term goals and objectives and communicate such goals and objectives to their team.
• Focus on Purpose/Mission: Focused on the credit union's purpose and mission statement of creating financial wellness in our community through everyday banking.
• Accountability Measurement and Coaching: Monitors accountability to sales program and completes regular observations of branch team. Monitors branch benchmark goals for membership, lending, and product growth, coaches for success, and reports to the Branch Manager.
• Employee Recruitment and Retention: Assists the Branch Manager in ensuring that the branch is staffed with team members who are engaged and fulfilled in their work, properly trained, and receive regular feedback on performance.
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
• Branch Expense Control: Assists the Branch Manager with oversight into branch expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, branch closings, and more. Oversees branch scheduling to ensure appropriate coverage at peak times.
• Core Process, Policy, and Procedure Review and Recommendations: Responsible for following and coaching all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
• Community Advocate: Serves as a credit union representative and is actively visible in the community in which the branch is located. Works with Community Partnerships to develop partnerships with local dealerships, companies, and schools.

Competencies Required

• People Focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect. Use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high performance standards, pursues aggressive goals and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
• Focused, Decision Making and Problem Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Leadership, Management and Accountability: Demonstrate institutional responsibility, administrative skill, and a commitment to a vision for public service; ability to achieve positive outcomes by encouraging, supporting, coaching, developing and mentoring others. Committed to leading the company by strategically thinking about the business and managing effectively by working in the business.
• Engaged, Collaborative and Strategic Thinking: The capacity to create an achievable vision for the future by engaging and collaborating with executive team and all employees, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including member, employee, and credit union information. Ensures core process, policies, and procedures are followed.

Key Accountability Items

• Lead, Manage, Accountability
• Solve member requests, issues, and escalations all in a timely manner.
• Monitor, manage, and impact branch scorecard performance
• Ensure operational excellence and integrity of the branch

Requirements

• Bachelor's degree preferred
• Leadership experience preferred

The Ideal Candidate

• Excellent verbal and written communication skills
• Working knowledge of PC applications such as Microsoft Office
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others
• Knowledge of credit union products, services, policies, core processes and procedures
• Ability to provide supervisory leadership of professional- and intermediate-level staff
• Demonstrated member-focused strategy skills
• Demonstrated skill in gathering, reporting, and summarizing trends in data
• Ability to express oneself clearly and articulately both orally and in writing
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.