Assistant Branch Manager-Hazelwood

Alliance Credit Union; Hazelwood (MO); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Full Benefits Package

401K with 8% match

11 paid Holidays

Generous PTO

Employee Assistance Program

Job summary

Alliance Credit Union is seeking an experienced Assistant Branch Manager to lead branch operations, coach staff, and drive member-focused sales. You will partner with the Branch Manager to uphold the brand promise and deliver exceptional service within a collaborative team, ensuring financial accuracy and policy compliance across daily activities.

The role emphasizes leadership, staff development, and community engagement, with a focus on delivering a superior member experience in a fast-paced

Qualifications

• Strong leadership in coaching, training, and motivating staff to achieve high performance.
• Proficiency in sales, service, operations, and compliance with branch processes.
• Advanced organizational, multitasking, problem-solving, and decision-making abilities.
• Excellent communication skills (oral, written, and interpersonal) with effective time management.
• Competence in consumer math, financial transactions, and advanced computer systems.

Responsibilities

• Branch Operations & Leadership: plan, direct, and supervise daily branch operations; cover in absence; oversee teller and service functions.
• Staff Development & Performance: lead training, coaching, and evaluations; ensure service excellence.
• Member Relations & Business Development: promote products, support campaigns, build community relationships.
• Compliance, Policy & Culture: uphold regulatory requirements; foster teamwork and service mindset.
• Financial & Cash Management: manage cash operations, security, losses; balance reporting.
• Facility, Safety & Security Oversight: ensure safe branch, conduct training, test alarms.
• Reporting, Audits & Admin Support: maintain records; assist with audits and projects.

Skills

Leadership

Sales & Service

Operations

Compliance

Organization

Communication

Financial math

Computer systems

Tools

Ledger systems

Reporting tools

Balancing procedures

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

If you are an experienced banking leader who wants to work for an organization that takes care of its people and community, or a rising star in the financial world who is ready to take the next step into a higher leadership role we have a great opportunity for you.

Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance!

In addition to our amazing culture, we offer:

• Competitive pay and yearly merit increases
• Full benefits package including medical (as low as $12/week), dental, and vision.
• HRA & FSA
• Employer paid life insurance and disability benefits (STD & LTD)
• 401K with an 8% employer match
• 11 paid Holidays
• Generous PTO (starting at 15 days per year) and 2 service days per year.
• An Employee Assistance Program (EAP)
• Employee events, birthday celebrations, and much more!

Position Overview:

The Assistant Branch Manager (along with other management team members) is responsible for the daily activities and member service in the branch. The ABM is a vital link in the development and retention of Alliance Credit Union branch staff. This position requires excellent leadership skills, attention to detail, and the ability to set priorities and complete goals. Alliance Credit Union ABMs are take-charge individuals who exhibit a high degree of enthusiasm, will recommend positive changes, and are always striving to achieve member sales and service excellence. The ABM will work closely with the Branch Manager to bring the Alliance Credit Union Brand Promise and Brand Experience to life within the branch daily. Staff and Members will rely on this position to provide a friendly teamwork atmosphere built on a foundation of trust and financial stability.

Primary Duties & Responsibilities:

• Branch Operations & Leadership
  Assist the Branch Manager in planning, directing, and supervising daily branch operations. Provide management coverage in their absence, oversee teller and service functions, coordinate scheduling, and resolve escalated member concerns.
• Staff Development & Performance
  Provide leadership, training, coaching, and performance evaluations for branch staff. Ensure employees adhere to professional standards, maintain exceptional member service, and achieve branch productivity goals.
• Member Relations & Business Development
  Promote credit union products and services to members and the community. Support marketing campaigns, represent the branch in public relations activities, and strengthen member and community relationships to drive branch growth.
• Compliance, Policy & Culture
  Uphold all regulatory, policy, and procedural requirements. Foster a constructive, team-oriented work environment while modeling and encouraging the organization’s service philosophy.
• Financial & Cash Management
  Manage cash operations for the branch, including security, loss prevention, and ATM response. Oversee cash transportation within policy limits and maintain accurate financial reporting and balancing procedures.
• Facility, Safety & Security Oversight
  Ensure the branch facility is safe, secure, and well-maintained. Serve as backup Security Officer, provide robbery-prevention training, and oversee regular testing of alarm and security systems.
• Reporting, Audits & Administrative Support
  Maintain accurate records and reports, oversee timely completion of branch audits, and support records retention programs. Assist senior management with projects and administrative needs as assigned.

Qualifications and Skills:

Skills:

• Strong leadership in coaching, training, and motivating staff to achieve high performance.
• Proficiency in sales, service, operations, and compliance with branch processes and procedures.
• Advanced organizational, multitasking, problem-solving, and decision-making abilities.
• Excellent communication skills (oral, written, and interpersonal) with effective time management.
• Competence in consumer math, financial transactions, and advanced computer systems.

Knowledge:

• In-depth understanding of credit union operations, financial institutions, and regulatory requirements.
• Expertise in general ledgers, reporting, and balancing procedures.
• Comprehensive knowledge of credit union products, services, policies, and procedures to support member needs and cross-sell effectively.
• Familiarity with related jobs and organizational functions, with a strong ethical and compliance mindset.

Attributes:

• Integrity, professionalism, and confidentiality in all interactions.
• Member-focused attitude with a commitment to providing exceptional service and building lasting relationships.
• Resilient under pressure with calm, rational decision-making and a positive demeanor.
• Collaborative team player who is empathetic, supportive, and enthusiastic.
• Self-motivated, adaptable, and willing to take initiative in leadership, training, and development.

Work Conditions:

• Ability to lift up to 50 lbs.
• Travel is required for meetings, training, and events (within the Greater St Louis area).
• This position is subject to temporary or permanent assignments at any Alliance Credit Union location.
• Saturdays may be required.
• Overtime may be required.

The above description is not all-inclusive, and the individual may perform other related business duties as assigned. It is intended to describe the general nature and level of work being performed. The Credit Union President reserves the right to revise or change the duties of this position at any time. The position may also be merged or eliminated as conditions warrant. This position description does not constitute a written or implied contract of employment. Alliance Credit Union is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Credit Union will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Alliance Credit Union.