Assistant Branch Manager-Hazelwood

Alliance Credit Union; Hazelwood (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401K with employer match

11 paid holidays

Generous PTO

EAP

Employee events

Job summary

Alliance Credit Union in Hazelwood, MO, seeks an Assistant Branch Manager to lead daily branch operations and deliver superior member service. You will support the Branch Manager, mentor staff, and drive growth through cross-selling and community engagement.

The ideal candidate demonstrates strong leadership, excellent communication, and a track record in banking operations. Travel within the Greater St. Louis area may be required.

Qualifications

• Proven leadership in coaching, developing teams, and achieving goals.
• Strong focus on member service and branch-level performance.
• Experience in banking, retail finance, or credit union operations preferred.

Responsibilities

• Lead branch operations and provide coverage for the Branch Manager.
• Coach and evaluate staff performance while maintaining high service standards.
• Promote products/services to members and community to grow branch metrics.
• Ensure regulatory compliance and maintain accurate reporting and audits.
• Oversee cash management, security, and daily financial controls.
• Ensure branch facilities are safe, clean, and well-maintained.
• Support administrative tasks and cross-location coordination as needed.

Skills

Leadership

Staff coaching

Sales & service

Operations management

Compliance knowledge

Communication skills

Financial literacy

Job description

Delivering value and enriching the lives of our members.

At Alliance Credit Union, we believe in making a meaningful impact - not just in the financial lives of our members, but in the communities we serve. Every role here contributes to a greater purpose.

Our Core Value: People Helping People

We're more than a workplace - we're a community. Our team is driven by compassion, collaboration, and a shared commitment to service. If you're passionate about helping others and growing professionally, you'll thrive here.

Why Work With Us?

Purpose-Driven Culture-Every day, we work to improve livesand build stronger communities.

Growth Opportunities- We invest in your development with training, mentorship, and career advancement.

Inclusive Environment- We celebrate diversity and foster a workplace where everyone belongs.

Competitive Benefits- enjoy comprehensive health coverage, retirement plans, paid time off, and more.

Explore Career Opportunities

Use our job portal to find open positions that match your skills and interests. Whether you're just starting out or looking to take the next step, there's a place for you here.

Position:Assistant Branch Manager-Hazelwood

Location: Hazelwood, MO

Job Id:470

# of Openings:1

If you are an experienced banking leader who wants to work for an organization that takes care of its people and community, or a rising star in the financial world who is ready to take the next step into a higher leadership role we have a great opportunity for you.

Alliance Credit Unionis a leader in the St. Louis area financial community, providing the best in service and rates to our members.At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance!

In addition to our amazing culture, we offer:

• Competitive pay and yearly merit increases
• Full benefits package including medical (as low as $12/week), dental, and vision.
• HRA & FSA
• Employer paid life insurance and disability benefits (STD & LTD)
• 401K with an 8% employer match
• 11 paid Holidays
• Generous PTO (starting at 15 days per year) and 2 service days per year.
• An Employee Assistance Program (EAP)
• Employee events, birthday celebrations, and much more!

Position Overview:

The Assistant Branch Manager (along with other management team members) is responsible for the daily activities and member service in the branch. The ABM is a vital link in the development and retention of Alliance Credit Union branch staff. This position requires excellent leadership skills, attention to detail, and the ability to set priorities and complete goals. Alliance Credit Union ABMs are take-charge individuals who exhibit a high degree of enthusiasm, will recommend positive changes, and are always striving to achieve member service excellence. The ABM will work closely with the Branch Manager to bring the Alliance Credit Union Brand Promise and Brand Experience to life within the branch daily. Staff and Members will rely on this position to provide a friendly teamwork atmosphere built on a foundation of trust and financial stability.

Primary Duties & Responsibilities:

Branch Operations & Leadership
Assist the Branch Manager in planning, directing, and supervising daily branch operations. Provide management coverage in their absence, oversee teller and service functions, coordinate scheduling, and resolve escalated member concerns.

Staff Development & Performance
Provide leadership, training, coaching, and performance evaluations for branch staff. Ensure employees adhere to professional standards, maintain exceptional member service, and achieve branch productivity goals.

Member Relations & Business Development
Promote credit union products and services to members and the community. Support marketing campaigns, represent the branch in public relations activities, and strengthen member and community relationships to drive branch growth.

Compliance, Policy & Culture
Uphold all regulatory, policy, and procedural requirements. Foster a constructive, team-oriented work environment while modeling and encouraging the organization’s service philosophy.

Financial & Cash Management
Manage cash operations for the branch, including security, loss prevention, and ATM response. Oversee cash transportation within policy limits and maintain accurate financial reporting and balancing procedures.

Facility, Safety & Security Oversight
Ensure the branch facility is safe, secure, and well-maintained. Serve as backup Security Officer, provide robbery-prevention training, and oversee regular testing of alarm and security systems.

Reporting, Audits & Administrative Support
Maintain accurate records and reports, oversee timely completion of branch audits, and support records retention programs. Assist senior management with projects and administrative needs as assigned.

Qualifications and Skills:

Skills:

• Strong leadership in coaching, training, and motivating staff to achieve high performance.
• Proficiency in sales, service, operations, and compliance with branch processes and procedures.
• Advanced organizational, multitasking, problem-solving, and decision-making abilities.
• Excellent communication skills (oral, written, and interpersonal) with effective time management.
• Competence in consumer math, financial transactions, and advanced computer systems.

Knowledge:

• In-depth understanding of credit union operations, financial institutions, and regulatory requirements.
• Expertise in general ledgers, reporting, and balancing procedures.
• Comprehensive knowledge of credit union products, services, policies, and procedures to support member needs and cross-sell effectively.
• Familiarity with related jobs and organizational functions, with a strong ethical and compliance mindset.

Attributes:

• Integrity, professionalism, and confidentiality in all interactions.
• Member-focused attitude with a commitment to providing exceptional service and building lasting relationships.
• Resilient under pressure with calm, rational decision-making and a positive demeanor.
• Collaborative team player who is empathetic, supportive, and enthusiastic.
• Self-motivated, adaptable, and willing to take initiative in leadership, training, and development.

Work Conditions:

• Ability to lift up to 50 lbs.
• Travel is required for meetings, training, and events (within the Greater St Louis area).
• This position is subject to temporary or permanent assignments at any Alliance Credit Union location.
• Saturdays may be required.
• Overtime may be required.

The above description is not all-inclusive, and the individual may perform other related business duties as assigned. It is intended to describe the general nature and level of work being performed. The Credit Union President reserves the right to revise or change the duties of this position at any time. The position may also be merged or eliminated as conditions warrant. This position description does not constitute a written or implied contract of employment. Alliance Credit Union is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Credit Union will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Alliance Credit Union.

To apply, or see other openings at Alliance (if any):https://alliancecu.com/careers/