Assistant Branch Manager - Chesapeake, VA

1ffccareers; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Paid volunteer time

Job summary

1st Franklin Financial is seeking an Assistant Branch Manager in Chesapeake, VA. The role partners with the Branch Manager to drive branch growth, manage staff, and ensure exceptional customer experiences.

Requirements include a High School Diploma or equivalent, 1–2 years in financial services with customers, and ability to travel as needed. On-site work is essential; licensing requirements must be met across applicable states and federal regulators.

Qualifications

• Must have High School Diploma or equivalent.
• On-site work at branch is required (no work-from-home).
• Travel including overnight stays is required.
• 1–2 years experience in financial services dealing with customers and staff.
• Ability to meet licensing requirements of States and Federal regulators.
• Ability to analyze information and apply judgment.
• Strong interpersonal skills across diverse settings.
• Maintain confidentiality of business and personal information.
• Action and result oriented.
• Strong verbal and written communication skills.
• Proficient with MS Office Suite products.

Responsibilities

• Develops branch growth and profitability goals to meet objectives.
• Manages loans including approvals within delegated authority.
• Maintains delinquency control and engages with delinquencies as needed.
• Delegates daily solicitation assignments to new and existing customers.
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration.
• Exemplifies impeccable customer service at all times.
• Ensures timely and efficient communication to all branch staff.
• Follows up on Audit results and recommendations.

Skills

Interpersonal skills

Staff management

Communication skills

MS Office Suite

Education

High School Diploma or equivalent

1-2 years experience in financial services

Licensing eligibility (States/Federal regulators)

Tools

MS Office Suite

Job description

Join the 1st Franklin Financial team as an Assistant Branch Manager.

Salary: $19.00 - 20.49 per hour

This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Assistant Branch Manager is knowledgeable of features of products and services to drive that exceptional customer experience. The ABM interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.

Principal Accountabilities and Key Activities

• Develops and assures that Branch growth, profitability goals and objectives are met
• Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits
• Maintains Branch delinquency control and personally engages with delinquencies as appropriate
• Delegates the daily assignments of solicitation to new and existing customers
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration
• Exemplifies and expects that impeccable customer service is always maintained
• Ensures that communication is disseminated in a timely and efficient manner to all Branch employees
• Follows up on all Audit results & recommendations

Education, Qualifications and Experience

• High School Diploma or equivalent
• Serving our customers by working onsite at the branch office is an essential function of this job (working from home is not permitted under any circumstances)
• Travel, including overnight travel as required, is an essential function of the position
• Minimum one to two (1-2) years' experience in financial services dealing with customers and managing staff personnel
• Ability to meet current Licensing requirements of various States and Federal regulators
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written)
• Proficient with MS Office Suite products

Desirable:

• A valid driver's license and the ability to operate an automobile (unless there is no Branch Manager who can perform this function, then having a valid driver's license and the ability to operate an automobile is an essential job function)

About Us:

1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, paid volunteer time.