Assistant Branch Manager (Bilingual Preferred)

World Finance Company of South Carolina, LLC; Greenville (SC); On-site; USD 26,000 - 29,000; Full time

Job summary

World Finance Company of South Carolina, LLC is seeking an Assistant Manager to lead branch operations, drive loan sales, and manage collections while providing tax and customer services in a fast-paced setting. The role requires daily outbound calls, in-person meetings, and a focus on achieving performance goals.

Responsibilities include handling delinquent accounts, assisting with tax returns, and supporting branch leadership development, with performance-based earnings and opportunities for

Qualifications

• Measurable results in sales, customer service, collections, or account management.
• Experience handling high-volume calls and difficult conversations.
• Strong communication, problem-solving, and organizational skills.
• Must be able to independently perform essential banking tasks and meet performance goals.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Assist customers in person with loan applications, tax preparation, payments, and account questions.
• Shadow the Branch Manager and take on stretch opportunities to develop leadership and branch-management readiness.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Job description

The Assistant Manager role is built for candidates who want to lead a branch of their own one day. Working closely with the Branch Manager, the Assistant Manager gains hands-on exposure to branch operations while driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The Assistant Manager is accountable for keeping accounts current while consistently generating new business, and is expected to build the leadership, sales, and operational skills needed to advance into a Branch Manager role. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement into leadership.Compensation$19–$21 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance, and this role is your first step on the path toward Branch Manager-level pay and responsibility.Bilingual Preferred (Spanish)Why Join World:A built-in path to branch leadership – The Assistant Manager role is designed to prepare you for a Branch Manager position, and many of our leaders, including executives, started in a frontline role just like this onePromote-from-within culture – A large percentage of team members advance into leadership rolesPerformance-based earnings – Bonus opportunities tied to branch resultsComprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health supportRetirement and time off – 401(k) with company match, paid holidays, and vacation timeCommunity focus – Paid volunteer time and a strong commitment to giving backWork-life balance – Predictable schedules with a focus on time outside of workAbout World Finance:World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.Essential Duties and Responsibilities:The Assistant Manager performs the same core functions as our Financial Services Representative role, with an added focus on building the leadership skills needed to advance into branch management:Drive and close loan sales by taking applications, explaining terms, and asking for the businessConduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environmentManage delinquent accounts by securing payments and setting payment arrangementsContact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and servicesPrepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulationsAssist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolutionProcess payments, account updates, tax-related documentation, and document all activity in company systemsMaintain accurate and compliant records, including timely credit denial letters and required tax documentationHandle and balance cash, and complete required bank runs to deliver depositsFollow company policies, procedures, and regulatory requirementsComplete required training and meet performance expectations for sales, collections, tax preparation, and account managementShadow the Branch Manager on day-to-day operations and decision-making to build a working knowledge of branch leadershipTake on stretch opportunities, such as mentoring newer team members or supporting branch goal-setting, as you demonstrate readiness for greater responsibilityBasic Requirements:High school diploma or equivalentValid driver’s license, reliable transportation, and current insuranceMust be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportationAbility to obtain required insurance licensingExperience & Skills:Experience in sales, customer service, collections, or account management with measurable resultsProven ability to handle high-volume calls and difficult customer conversationsTrack record of meeting or exceeding goals in a fast-paced environmentStrong communication, problem-solving, and organizational skillsBasic computer skills with accurate and consistent data entryA genuine interest in pursuing a branch management career pathPreferred Backgrounds:Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.Physical and Environmental Requirements:Office based role with standard lighting and noise levelsRegular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needsCombination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activitiesOccasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)Ability to perform computer work, handle documents, and communicate information effectivelyFast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitaskingFrequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronicallyMay assist with general office upkeep to maintain a professional environmentOccasional local travel to offsite locations and banks as required for business purposesDisclaimers: It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.