Assistant Branch Manager

Self-Help Services Corp; Winter Park (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Self-Help Services Corp is seeking an Assistant Branch Manager (ABM) in Winter Park, Florida, to supervise branch staff and ensure efficient operations. The ABM will coach staff and manage teller and ATM functions, creating a customer-centric environment.

The ideal candidate should have at least 4 years of banking or retail experience, preferably with prior lending experience and a commitment to service excellence. A flexible schedule and the ability to handle physical demands are also required.

Qualifications

• Associate degree or equivalent experience needed, Bachelor’s preferred.
• At least 4 years of banking or retail experience with branch supervision.
• Strong commitment to mission and excellent customer service.

Responsibilities

• Supervise and coordinate branch staff activities.
• Coach and train member service staff.
• Manage teller and ATM functions and compliance.
• Assist with loan processing and account issue resolution.

Skills

Customer service skills

Organizational skills

Analytical skills

Interpersonal skills

Bilingual fluency

Education

Associate degree (Bachelor’s preferred)

Tools

Microsoft Office

Credit Union systems

Job description

Who We Are

Self-Help began in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers to building wealth. Our mission is to create and protect ownership and economic opportunity, ensuring essential infrastructure—such as high-quality schools and grocery stores—supports opportunity at the neighborhood level regardless of demographics, income, or wealth. We pursue greater economic justice by providing fair loans and partnering to influence policy change.

Position Summary

The Assistant Branch Manager (ABM) supervises and coordinates all branch staff, reports to branch leadership, and ensures efficient, policy‑compliant operations. The ABM coaches staff, manages teller and ATM functions, and maintains a customer‑centric environment.

Responsibilities

• Supervise and coordinate all branch staff activities to ensure smooth daily operations.
• Coach, train, and oversee member service staff on product promotion, transactions, balancing settlements, and member needs.
• Manage teller functions, ATM balancing, night depository processing, and cash shipment.
• Maintain branch policies, procedures, and regulatory compliance, including Bank Secrecy Act and AML.
• Conduct surprise cash drawer audits and approve overrides within authorization limits.
• Facilitate staff meetings, training, onboarding, performance management, and hiring processes.
• Assist with loan interviews, processing, approvals, and closings; pre‑qualify mortgage loans and provide information as needed.
• Resolve member account problems, support business development, and perform other duties as assigned.

Qualifications

• Associate degree or equivalent experience (Bachelor’s preferred).
• At least 4 years of banking or retail experience, including branch staff supervision.
• Prior lending experience preferred; ability to obtain NMLS where required.
• Strong commitment to our mission and excellent customer service and communication skills.
• Proficient in Microsoft Office; experience with credit union systems is a plus.
• Strong organizational, analytical, problem‑solving, and data entry skills.
• Effective interpersonal and people‑management skills; bilingual fluency may be required.
• Ability to work flexible hours, including evenings and weekends, travel to other branches, and meet physical demands.

Physical Requirements

Close vision is required. Employees must sit, talk, hear, use hands to handle, reach, and perform frequent typing. Occasionally lift or move 20‑40 pounds.

Equal Opportunity

Self‑Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.