Assistant Branch Manager

First National Bank Of Pennsylvania; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager for their York location. The successful candidate will develop and maintain customer relationships, manage sales activities, and ensure adherence to company policies. Responsibilities include promoting sales, coordinating operational duties, and engaging in customer service.

A high school diploma or GED and a minimum of 2 years' experience in a related role are required. Strong communication and customer service skills are essential. This role supports team growth and customer satisfaction in compliance with FNB’s Core Values.

Qualifications

• Minimum 2 years of job-related experience.
• Knowledge of banking policies, procedures, consumer products and services.
• Experience in a related position.

Responsibilities

• Promotes the sales process through referral management.
• Coordinates and completes the operational duties as assigned.
• Assists with the management of daily sales activity.

Skills

Excellent customer service skills

Excellent communication skills

Excellent organizational skills

Analytical skills

Detail-oriented

MS Word (Basic)

MS Excel (Intermediate)

MS PowerPoint (Basic)

Sales and customer service skills

Education

High School or GED

Job description

Position Overview

Primary Office Location: 2160 S Queen Street, York, Pennsylvania 17402. Position Title: Assistant Branch Manager. Business Unit: Retail. Reports to: Varies based on assignment. The role is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effectively convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross‑selling of bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre‑shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Minimum Qualifications

• Education: High School or GED.
• Experience: Minimum 2 years of job‑related experience.
• Skills Required:
  • Excellent customer service skills.
  • Excellent communication skills, both written and verbal.
  • Excellent organizational, analytical and interpersonal skills.
  • Detail‑oriented.
  • Ability to use a personal computer and job‑related software: MS Word (Basic), MS Excel (Intermediate), MS PowerPoint (Basic).
  • Experience in a related position.
  • Knowledge of banking policies, procedures, consumer products and services.
  • Sales and customer service skills.
• Licensures/Certifications:
  • Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
• Physical Requirements or Work Conditions: Beyond traditional office work: N/A.

Legal and Equality Statements

Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment‑based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.