Assistant Branch Manager

Consumers Credit Union, Illinois; South Elgin (IL); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

401(k) plan

Job summary

Consumers Credit Union is seeking an Assistant Branch Manager for Elgin-area branches, including Elgin Main and Gail Borden locations. The role focuses on leadership, coverage, and operational support across all four sites to deliver exceptional member service.

You will partner with the Branch Manager to lead the team, perform as a banker, concierge, teller, mentor, auditor, and operations expert, and ensure the Branch Specialist team maintains expert knowledge and service levels.

Qualifications

• Leadership, people management, mentoring and coaching skills are required.
• Service-oriented, professional demeanor, decision-making and judgment skills are necessary.
• Flexibility to work roughly 45 hours per week, including Saturdays.

Responsibilities

• Provide coaching, training, and feedback to Branch Specialists and manage performance processes.
• Assist members with opening various types of accounts and escalate service issues as needed.
• Oversee branch operations including ATM/ITM, dispatch, vault, currency ordering, regulatory compliance, and audits.
• Act as Branch Manager in their absence to run the branch.

Skills

Leadership

People management

Coaching

Communication skills

Service orientation

Flexibility

Education

High School Diploma or equivalent

Job description

Consumers Credit Union is hiring an Assistant Branch Manager for our Elgin-area branches, including Elgin Main, Gail Borden Main, Gail Borden South (South Elgin), and Elgin Mental Health Center. This role will provide leadership, coverage, and operational support across all four locations. We are looking for an experienced retail manager that can build a strong team, can lead by example, and take ownership to ensure the branch is delivering exceptional service to members.

As anAssistant Branch Manager, you’ll partner with the Branch Manager to lead the branch to excellence. You’ll perform in a variety of roles as a banker, concierge, teller, leader, mentor, auditor, and operations expert. You’ll ensure the Branch Specialist team maintains expert knowledge, provides excellent service, and consistently meets CCU's expectations. Success will come easy with the passion, excitement, and positive energy you'll bring to the branch.

Primary duties and responsibilities

• Provide coaching, training, and feedback to Branch Specialists. Coordinate activities and schedules. Complete management tasks such as delivering Performance Reviews, Development Plans, and Performance Improvement Plans.
• Assist members with opening various types of accounts, assisting with escalated service issues, and completing special service requests.
• Oversee and manage branch responsibilities and operational functions, like ATM, ITM, dispatch, vault, ordering currency, regulatory compliance, and conducting audits.
• In the absence of the Branch Manager, you will be responsible for running the branch.

Qualifications

• H.S. Diploma or Equivalency is required.
• 2 to 5 years of management experience in a retail environment. Financial Services experience is preferred.
• Leadership, people management, mentoring and coaching skills.
• Service-oriented, professionalism, decision making and judgment skills, and excellent communication skills are necessary.
• Flexibility to work roughly 45 hours per week between the following hours:
• Monday – Friday: 8AM - 6PM; and Regular Saturdays: 8AM-2PM.

Compensation

The salary range for this role is $46,144 - $69,216 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 275,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [e-mail] or 877-275-2228.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.