Assistant Branch Manager

Consumers Credit Union; Waukegan (IL); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Bonus opportunity

401(k) savings plan

Pension plan after six months and 1,0‑

Medical, dental, vision insurance

Life insurance

Job summary

Consumers Credit Union is seeking an Assistant Branch Manager for our Waukegan location. You will partner with the Branch Manager to lead the branch to excellence, performing roles from banker to mentor and operations expert to ensure exceptional member service.

The role involves coaching Branch Specialists, handling account services, and overseeing branch operations, with the intent to maintain CCU's high standards and positive energy at the branch.

Qualifications

• High school diploma or equivalent required.
• 2–5 years of retail management experience; financial services preferred.
• Bilingual in Spanish required.
• Strong leadership, mentoring and coaching skills.
• Excellent communication and service orientation.

Responsibilities

• Coach, train, and provide feedback to branch specialists; manage schedules and performance plans.
• Assist members with various account openings and service requests; escalate issues as needed.
• Oversee branch operations (ATM/ITM, vault, audits, regulatory compliance).
• When Branch Manager is absent, run the branch.

Skills

Bilingual Spanish

Leadership

Customer service

Communication

Education

H.S. Diploma or Equivalency

Job description

Join a certified Great Place to Work! Consumers Credit Union is hiring an Assistant Branch Manager for our Waukegan location. We are looking for an experienced retail manager that can build a strong team, can lead by example, and take ownership to ensure the branch is delivering exceptional service to members.

As an Assistant Branch Manager, you'll partner with the Branch Manager to lead the branch to excellence. You'll perform in a variety of roles as a banker, concierge, teller, leader, mentor, auditor, and operations expert. You'll ensure the Branch Specialist team maintains expert knowledge, provides excellent service, and consistently meets CCU's expectations. Success will come easy with the passion, excitement, and positive energy you'll bring to the branch.

Primary duties and responsibilities

• Provide coaching, training, and feedback to Branch Specialists. Coordinate activities and schedules. Complete management tasks such as delivering Performance Reviews, Development Plans, and Performance Improvement Plans.
• Assist members with opening various types of accounts, assisting with escalated service issues, and completing special service requests.
• Oversee and manage branch responsibilities and operational functions, like ATM, ITM, dispatch, vault, ordering currency, regulatory compliance, and conducting audits.
• In the absence of the Branch Manager, you will be responsible for running the branch.

Qualifications

• H.S. Diploma or Equivalency is required.
• 2 to 5 years of management experience in a retail environment. Financial Services experience is preferred.
• Bilingual in Spanish required.
• Leadership, people management, mentoring and coaching skills.
• Service-oriented, professionalism, decision making and judgment skills, and excellent communication skills are necessary.
• Flexibility to work roughly 45 hours per week between the following hours:
  • Monday - Thursday: 7:45 am-5:45 pm; Friday: 7:45 am-6:45 pm; and Regular Saturdays: 8:15 am-1:45 pm.

Compensation

The salary range for this role is $46,144 - $69,216 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU:

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We've been recognized as a Great Place to Work, and we're committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: [e-mail] or 877-275-2228.