Assistant Branch Manager

First National Bank Of Pennsylvania; Rawlins (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

First National Bank of Pennsylvania in Mooresville, NC invites applications for Assistant Branch Manager. This role focuses on leading the sales process, coaching branch staff, managing daily activities, and ensuring quality customer service in a retail banking environment.

The ideal candidate will have strong communication, organizational, and data-accuracy skills, plus ability to cross-sell banking products. 2+ years in related roles preferred; high school diploma required.

Qualifications

• High School diploma or GED is required.
• Minimum 2 years of related experience preferred.
• Excellent customer service and communication skills.
• Knowledge of banking products, policies and services.

Responsibilities

• Promotes the sales process through referrals, leads, and cross-selling.
• Input and maintain data quality for referrals, customers, and applicants.
• Assist with daily sales activity and staff coaching of prescribed activities.
• Coordinate and complete operational duties, scheduling, vault cash, and policy adherence.
• Perform traditional teller transactions as needed and manage risk per policy.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Detail oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Bank policies knowledge

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job Details

Primary Office Location: 165 Williamson Road. Mooresville, North Carolina. 28117. Position Title: Assistant Branch Manager. Business Unit: Retail. Reports to: Varies Based On Assignment.

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards. Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results. Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education

• High School or GED

Minimum # of Years of Job Related Experience

• 2

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures consumer products and services
• Sales and customer service skills

Licensures/Certifications

• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding.

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Visa Sponsorship and Eligibility

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Working at FNB

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.