Assistant Branch Manager

fnbcorp; Greenville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

F.N.B. Corporation in Greenville, NC seeks an Assistant Branch Manager to lead branch sales efforts, manage staff coaching, and promote a high level of customer service.

The role emphasizes building a referral network, cross-selling products, and ensuring compliance with policies while driving branch performance.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of related retail banking experience.
• NMLS Identifier preferred but may be required.

Responsibilities

• Promote the sales process via referrals, leads, outbound calls, and identifying customer financial needs.
• Recommend banking products and services to meet customer needs in a courteous manner.
• Incorporate FNB digital products into customer interactions.
• Enter and maintain data quality for referrals, customers, and applicants in branch systems.
• Complete lifecycle of new and existing relationships per consumer bank standards.
• Assist with daily sales activity through coaching and pre-shift huddles; monitor sales results.
• Coordinate and complete operational duties including scheduling, workflow, and vault management.
• Perform teller transactions as needed.
• Handle additional duties and projects as assigned.
• Contribute to risk management per F.N.B. risk program.

Skills

Customer service

Communication

Organizational skills

Attention to detail

PC skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Position Title: Assistant Branch Manager

Business Unit: Retail

Reports to: Varies Based on Assignment

Primary Office Location

2400 Stantonsburg Road, Greenville, North Carolina 27834

Position Overview:

This position is primarily responsible for meeting customer needs within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, process customer transactions, and convert transactions into qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet customer banking needs in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain effective data quality for referrals, customers, and applicants using FNB approved branch technology.
• Complete the lifecycle of all new and existing relationships according to consumer bank standards.
• Assist with management of daily sales activity through branch staff coaching of prescribed sales activities, pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinate and complete operational duties as assigned, including scheduling, directing, monitoring workflow, maintaining supplies, opening and closing the office, vault cash management, and ensuring tasks adhere to current policies and procedures.
• Perform traditional teller transactions as needed.
• Perform other related duties and projects as assigned.
• Contribute to risk management by understanding, reporting, responding to, managing and monitoring risk as required by F.N.B. Corporation’s risk management program.

Compliance and Risk

F.N.B. Corporation is committed to compliance with regulatory laws and company procedures. Compliance is a required component of all position descriptions.

Minimum Qualifications

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED

Minimum Years of Job-Related Experience: 2

Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic
• MS Excel - Intermediate
• MS PowerPoint - Basic
• Experience in a related position
• Knowledge of banking policies, procedures, consumer products and services
• Sales and customer service skills

Licenses/Certifications

Licenses/Certifications Required: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements

Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.