Assistant Branch Manager

F.N.B. Corporation; Raleigh (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

F.N.B. Corporation seeks an Assistant Branch Manager for our Retail team in Durham, NC. You will support branch leadership, drive sales through referrals, and coach staff to meet customer needs while maintaining accurate records.

The role emphasizes customer service, sales proficiency, and adherence to policies and risk controls in a busy banking environment.

Qualifications

• High School diploma or GED required.
• 2+ years in a related banking/sales role.
• Strong customer service, communication and sales abilities.

Responsibilities

• Promote sales through referrals and outbound calls.
• Input referrals and manage customer relationships in branch systems.
• Supervise daily sales activity and coach staff.
• Handle branch operations, cash handling, and teller duties as needed.
• Adhere to policies, risk controls, and regulatory requirements.
• Assist with compliance and onboarding training as assigned.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales skills

Banking knowledge

Education

High School or GED

Job description

Primary Office Location

1050 Yunus Rd. Durham, North Carolina. 27703.

Join our team. Make a difference - for us and for your future.

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Position Title

Assistant Branch Manager

Business Unit

Retail

Reports to

Varies Based On Assignment

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

• High School or GED

Minimum # of Years of Job Related Experience Required

• 2

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job‑related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required

• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work

• May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.