Assistant Branch Manager

Marcone Supply; Plantsville (CT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

401(k) plan with company contributions

Life insurance and disability coverage

HSA/FSA options and EAP

Paid time off including vacation/holi

Weekly pay and employee discounts

Job summary

mSupply is seeking an Assistant Branch Manager in the Connecticut area to support the Branch Manager in daily operations. You will lead customer service, inventory control, merchandising, sales support, safety, and order fulfillment while driving branch performance.

Join a team focused on trust, service excellence, and reliability. The role requires supervising staff, improving processes, and delivering top-tier service across multiple channels within a busy branch.

Qualifications

• High school diploma or GED required.
• 3+ years in logistics or distribution with 2+ years in a supervisor role.
• Proficient in Microsoft Office and standard office technology.
• Strong leadership, communication, and operating skills in warehouse environments.

Responsibilities

• Deliver responsive customer service across phone, email, and fax with timely resolution.
• Build and maintain solution-focused relationships with customers, vendors and internal teams.
• Support daily branch operations including opening/closing and leadership in manager’s absence.
• Oversee accurate order entry, timely fulfillment and high-quality service for efficiency.
• Manage after-hours responsibilities with clear, responsive communication.
• Champion a safe work environment by enforcing safety protocols and procedures.
• Maintain a clean, well-organized sales floor with updated product literature and displays.
• Manage merchandising standards and promotional materials.
• Maintain alertness to safety-sensitive requirements.
• Proficient in company systems for data entry and operations.
• Perform additional duties as needed with flexibility.

Skills

Logistics

Supervision

Customer service

Leadership

Operations

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now. For more information, visit mSupply.com.

About SASCO / CASCO

System Aire Supply and Control Aire Supply (SASCO/CASCO) are wholesale HVAC/R distributors that have been serving New England for more than 40 years. Based in Connecticut and Massachusetts, the companies offer a broad inventory of service parts, including Heil products, with a focus on bringing their customers the products they need quickly and consistently. For more information, visit sascocasco.com.

Job Summary

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust, service excellence, security, and customer satisfaction. In partnership with the Branch Manager, responsibilities include managing customer service, inventory control, merchandising, sales support, workplace safety, order fulfillment, counter sales, product delivery, and overall branch performance.

Job Duties & Responsibilities

• Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
• Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

• High school diploma or GED required
• 3+ years of experience in logistics or distribution, with 2+ years in a supervisory or team lead role
• Proficient in Microsoft Office and standard office technology
• Strong leadership, communication, and operational skills in warehouse environments

Physical Demands & Work Environment

• Full-time role (40+ hours/week) requires regular physical activity and equipment operation.
• Involves frequent lifting (25-50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
• Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching.
• Demands sustained physical movement and visual acuity for safe and effective task execution.

What We Offer

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact [e-mail].

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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