Branch Manager - US

Marcone Supply; Manchester (NH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

mSupply is seeking a Branch Manager in Manchester, NH to lead all aspects of branch operations, ensuring efficiency, profitability, and policy compliance while delivering outstanding customer service. You will manage inventory and merchandising, supervise staff, schedule, payroll, and timecards, coordinate receiving and delivery, and maintain a safe, organized facility with strong safety initiatives.

The role emphasizes staff development, performance reviews, cash handling controls, reporting,

Qualifications

• 6+ years in logistics/distribution roles with supervisory experience.
• Knowledge of ISO, LEAN, and Six Sigma practices.
• Proficiency in Microsoft Office and standard office technology.

Responsibilities

• Lead branch operations to ensure efficiency, profitability, and policy compliance.
• Deliver exceptional customer service and resolve issues across channels.
• Supervise staff, manage schedules, payroll, and timecard accuracy.

Skills

Leadership

Customer service

LEAN Six Sigma

Tools

Microsoft Office

ERP / WMS systems

Job description

About MSupply

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About API Of NH/Delta T

API of NH/Delta T has served independent HVAC contractors across New England since 1969. Founded as a family business and now backed by the strength of a nationwide enterprise, the company focuses on customer service, product quality and contractor support, with expertise in hydronics and sheet metal fabrication. API of NH/Delta T distributes brands including Rheem and LG. For more information, visit apiofnh.com.

Job Summary

The Branch Manager is responsible for leading all aspects of branch operations to ensure efficiency, profitability, and compliance with company policies. This role focuses on driving sales performance, delivering outstanding customer service, managing inventory and merchandising, and overseeing product receiving and delivery processes. The Branch Manager ensures a safe, organized, and well-maintained facility while fostering a culture of trust, service, and accountability. Key responsibilities include staff supervision and development, schedule management, conflict resolution, financial reporting, inter-branch coordination, and maintaining effective visual merchandising to support overall business objectives.

Job Duties & Responsibilities

• Delivers prompt, professional customer service and resolves issues effectively across multiple communication channels.
• Builds and sustains strong relationships with customers, vendors, and internal teams through collaborative problem-solving.
• Supervises branch staff, managing schedules, payroll, and ensuring timecard accuracy for operational efficiency.
• Conducts performance evaluations, coaching, and disciplinary actions in collaboration with HR.
• Fosters a positive work environment through effective communication and consistent leadership.
• Oversees branch safety, cleanliness, and maintenance of facilities, vehicles, and equipment.
• Manages timely branch openings/closings and responds to after-hours alarms.
• Conducts routine inspections to ensure operational and safety compliance.
• Monitors inventory impact of large orders and recommends new product additions.
• Trains staff on product knowledge and information access.
• Ensures timely stocking of incoming inventory.
• Maintains accurate inventory records, labeling, and daily count reporting.
• Processes damaged and warranty items promptly and efficiently.
• Enforces safety policies and promptly addresses hazards to ensure a secure environment.
• Leads safety initiatives, including daily walkthroughs, weekly meetings, and inspections.
• Promotes a proactive safety culture and meets established safety goals.
• Conducts incident investigations and ensures timely, accurate reporting and documentation.
• Adheres to company procedures for cash handling and credit authorizations.
• Addresses branch issues and reports on key initiatives.
• Oversees training for new hires and ongoing staff development.
• Manages training area and coordinates sessions with stakeholders.
• Supports branch-wide knowledge and skill growth.
• Monitors account performance and drives branch sales to meet targets.
• Analyzes sales data to identify trends and growth opportunities for customers, products, and categories.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

• 6+ years in logistics/distribution, including 3+ years in a supervisory role
• Knowledge of ISO, LEAN, and Six Sigma practices
• Proficiency in Microsoft Office and standard office technology
• Physical Demands & Work Environment
• Full-time role (40–50 hours/week) requires regular physical activity and equipment operation.
• Involves frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
• Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching.
• Demands sustained physical movement and visual acuity for safe and effective task execution.

What We Offer

• We prioritize your well-being from day one with a comprehensive benefits package that includes:
• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please [e-mail].

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.