Assistant Branch Manager

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation is seeking an Assistant Branch Manager in Pittsburgh to lead sales efforts, manage customer relationships, and support a high-performing retail team. The role emphasizes referrals, cross-selling, and adherence to bank standards in a fast-paced branch environment.

You will coach staff, oversee daily operations, and ensure accurate data handling while maintaining compliance and delivering exceptional service to customers. This position reports to the Retail unit.

Qualifications

• Excellent customer service and communication abilities.
• Experience supporting branch sales, referrals and cross-selling of banking products.
• Familiarity with branch technology and consumer banking policies.
• Detail-oriented with strong organizational skills; able to manage multiple tasks.
• Basic MS Office skills (Word/Excel/PowerPoint).
• Licensure: Nationwide Mortgage Licensing System and Registry Identifier preferred but not required.

Responsibilities

• Promote sales through referrals, leads, outbound calls, and cross-sell of bank products and services.
• Input and maintain data quality for referrals and customers in branch systems; manage relationships per consumer bank standards.
• Coach and supervise daily sales activities; support pre-shift huddles and track sales performance.
• Coordinate and complete operational duties: schedule work, open/close, manage vault cash, and perform teller transactions as needed.
• Participate in risk management and regulatory compliance as part of daily duties; support company policies and procedures.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

MS Word

MS Excel

MS PowerPoint

Sales

Banking policies

Education

High School or GED

Job description

Primary Office Location: 1630 Penn Avenue. Pittsburgh, Pennsylvania. 15222.

Join our team. Make a difference - for us and for your future.

Position Title

Assistant Branch Manager

Business Unit

Retail

Reports to

Varies Based On Assignment

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

2

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.