Relationship Banker

First National Bank of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Relationship Banker to support Retail operations in the market. The role focuses on service quality, driving sales referrals, and leveraging digital tools to enhance customer interactions.

The incumbent will handle everyday banking transactions and identify opportunities to expand relationships, while adhering to bank policies and risk controls. Training may occur at multiple Pittsburgh-area locations.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented and accurate in data handling.
• Ability to use a personal computer and banking software.
• MS Word - Basic level; MS Excel - Intermediate; MS PowerPoint - Basic.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs.
• Make recommendations in selling and cross-selling Bank products.
• Input and maintain data quality for referrals, customers, and applicants.
• Perform routine teller transactions and other operational tasks.
• Work to convert transactions into sales or referral leads.
• Adhere to risk management and regulatory compliance programs.

Skills

Customer service

Communication

Sales/referrals

Detail oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Interpersonal skills

Education

High School or GED

Job description

Primary Office Location:6298 Stuebenville Pike. Pittsburgh, Pennsylvania. 15205.

Join our team. Make a difference - for us and for your future.

Position Title

Relationship Banker

Business Unit

Retail

Reports to

Varies Based On Assignment

Position Overview

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

0

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

• May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.