Assistant Branch Manager

Nashoba Valley Chamber of Commerce; Orange (MA); On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life insurance

Paid time off

Volunteer time off

Holidays

401(k) with Safe Harbor Match

Tuition reimbursement

EAP

Learning & development

Job summary

Workers Credit Union in Orange, MA is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, focusing on outstanding member service and business development.

You will drive sales, oversee deposits and loans, mentor staff, and report on performance metrics while ensuring compliance and a positive, collaborative work environment.

Qualifications

• High School diploma or equivalent is required.
• Bachelor’s degree is preferred.
• Minimum 3–5 years of experience in retail banking is expected.

Responsibilities

• Oversee the branch daily operations in collaboration with the Branch Manager.
• Deliver outstanding member service and resolve inquiries and complaints promptly.
• Drive sales through service by enhancing the member experience and meeting needs.
• Open and service all types of WCU deposit and loan accounts.
• Identify opportunities and refer members to internal partners for financial services.
• Lead and coach the branch team in the Branch Manager’s absence.

Skills

Retail banking

Customer service

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Full TimeClerical
Orange Branch, Orange, MA, US
Salary Range: $27.51 To $34.39 Hourly
Job Title: Assistant Branch Manager
Department: Orange Branch
Department Location: Orange, MA

Orange Branch Hours

• Monday – Wednesday: 8:00 AM - 5:15 PM
• Thursday 8:00AM - 6:00PM
• Friday: 8:00 AM – 5:00PM
• Saturday: 8:00 AM – 1:00 PM

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success.

As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you’ll be part of what comes next.

Why this Role Matters

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch. This role emphasizes delivering outstanding member service, assisting in business development efforts, and helping to achieve branch performance goals.

What You’ll Contribute

Member Sales, Service, And Education

• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Maintain a working knowledge of all credit union deposit products, loan products, and electronic delivery channels.
• Lobby leads to ensure a positive member experience.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
• Open and service all types of WCU deposit and loan accounts.
• Encourage and assist members in resolving financial challenges and achieving goals.

Branch Growth

• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Participate in community events and networking activities to promote the credit union and build relationships.
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.

Tracking And Reporting Metrics

• Assist the Branch Manager with monitoring and analyzing branch performance metrics, including sales, service quality, and operational efficiency.
• Assist the Branch Manager with preparing regular performance reports.

Leadership

• In the absence of the Branch Manager, assumes responsibility for managing the branch including opening and closing the branch and ensuring sales and service activities continue.
• Assist the Branch Manager with managing, coaching, and supervising the branch team.
• Lead by example through accountability, reward, and recognition to drive outstanding performance.
• Foster a positive, collaborative work environment, promoting teamwork and employee engagement.

Branch Operations

• Assists the Branch Manager with overseeing branch performance in member satisfaction, operations, scheduling, appointment management, and branch opening/closing.
• Oversees Branch Operations Coordinator in areas of pre-audit the quarterly branch BICL (Branch Internal Control Library) and serve as the Training Coach and Branch Champion for their respective branch.
• Review branch error logs and notify frontline of corrections needed. Performs other duties as needed.
• Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
• Maintain comprehensive knowledge of WCU products, services, fees, and competitor offerings.
• Originate consumer loan applications, such as auto, personal, debt consolidation, etc.

Other Duties

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies, procedures, guidelines, etc.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent from time to time.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program

What You’ll Bring

Education

• High School diploma or equivalent required.
• Bachelor’s degree is preferred.

Experience

• Minimum of 3-5 years of experience in retail banking.

How You’ll Work

Onsite - Orange, MA. This position will be based out of our Orange Branch and floating to other close‑by branches as needed.

Compensation

Pay Grade: 9

FLSA Status: Non‑Exempt

Pay Grade Range: $27.51 – $34.39

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Total Rewards

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short‑term disability and long‑term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Our Commitment to Inclusion

Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic under applicable law.