Assistant Branch Manager

JSC Federal Credit Union; League City (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

JSC Federal Credit Union is seeking an Assistant Branch Manager to support branch operations and ensure exceptional customer service. This role requires a blend of leadership and financial acumen, working closely with the Branch Manager to achieve financial goals and maintain compliance with policies.

The ideal candidate will have at least three years of retail banking experience and possess strong communication and analytical skills. The role offers a full-time position with competitive salary and benefits.

Qualifications

• High School Diploma or equivalent required.
• Minimum three years retail banking experience.
• Minimum one year leadership experience in a credit union or bank.

Responsibilities

• Assist manager to reach profit and customer service goals.
• Oversee banking services to ensure customer satisfaction.
• Foster a positive work environment for team members.

Skills

Leadership

Customer service skills

Financial acumen

Conflict resolution

Analytical skills

Education

High School Diploma or equivalent

Bachelor’s degree in business or finance

Tools

Microsoft Office Suite

Banking software

Job description

Position Summary

The Assistant Branch Manager plays a key role in supporting the efficient operation of a branch within the organization. They work closely with the Branch Manager to ensure that the branch meets its financial goals, provides exceptional customer service, and adheres to company policies and procedures. This position requires a combination of leadership, financial acumen, and customer service skills.

Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.
• Assists manager in efforts to reach profit, performance, and customer service goals.
• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
• Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable.
• Coordinates communication to the branch staff.
• Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
• Oversees and assists with the preparation of all branch reports for approval by manager.
• Oversees branch operations in partnership with the branch manager.
• Applies advanced knowledge and experience to situations and can recognize potential concern for fraud or other loss, including reputation risk.
• Understands that offering members additional solutions is the highest level of service, by understanding members’ needs and utilizing best fit solutions.
• Opens new member deposit accounts, takes consumer loan applications, manages lending pipeline, closes consumer loans, makes quality referrals and follows up on business and leads.
• Consistently enlightens members on alternate digital options to manage their account.

Branch Management

• Fosters a positive and engaging work environment for team members.
• Provides coaching and insights that lead to an enduring organization, providing exceptional experiences and meeting operational goals.
• Shares regular coaching and performance feedback with tellers and personal bankers, including recognition and personal improvement plans.
• Coaches team to attain individual and team goals.
• Ensures at least 90% of primary team members meet 90% or more of their performance goals.
• Ensures compliance with policies, procedures, security requirements, government regulations and ethical business practices.
• Implements vault, dual‑control access and increased approval authority limits.
• Plans and implements programs to achieve branch sales, growth and budget goals.
• Proactively resolves conflicts, handling issues promptly, professionally and consistently.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities (KSA)

• Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
• Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
• Knowledge of retail product philosophy, banking industry best practices and regulations.
• Knowledge of all the functions of a Branch, including Teller, Member Service, Loan Origination, and Deepening.
• Knowledge of personal computer, utilizing Microsoft Office Suite.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
• Ability to analyze, develop, and implement metrics and process enhancements aligned with desired outcomes.
• Ability to analyze member/prospect’s credit data and other financial information to provide product insights and considerations.
• Ability to communicate information and ideas clearly so others will understand.
• Ability to influence and engage direct and indirect reports and peers.
• Ability to work effectively across organizational departments and functions to achieve strategic goals.
• Ability to work in a fast‑paced team environment with exceptional customer service skills.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to motivate others and to work in a large cross‑functional team dynamic.
• Ability to coordinate several concurrent activities simultaneously.

Supervisory Responsibilities

Team members have supervisory responsibilities.

Complexity & Scope of Work

The team member performs routine and generally related tasks without supervisory direction. Tasks may occasionally require coordination, integration, or prioritization. The work is reviewed periodically for accuracy, completion, and compliance with Wellby’s policies and procedures. The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards. The team member uses independent judgment in making decisions. Courses of action are determined by established procedures and/or the Branch Manager.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Some duties include stationary position 50% of the time, sitting, standing, reaching, operating computers and other office equipment, moving about the office, attending possible on‑site and off‑site meetings. The job requires occasional lifting of items up to 25 pounds. The noise level is usually moderate. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Minimum Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in business, finance, or a related field (preferred).
• Minimum three (3) years of credit union or bank retail banking experience.
• Minimum one (1) year of leadership experience in a credit union or bank (preferred).
• Experience with teller, personal banking, escalation management, and vault management.
• Bondable.

Bondable For All Candidates

This is a Full‑time, Salary (exempt) role.

Equal Opportunity Employment

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you’d like more information about your EEO rights as an applicant under the law, contact Human Resources. Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please [e-mail] or call 281‑226‑1696 for assistance.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. They do not establish an employment contract and are subject to change at the discretion of the Company.