Assistant Branch Manager

First National Bank of Pennsylvania; Harrisburg (Dauphin County); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

First National Bank of Pennsylvania in Harrisburg seeks an Assistant Branch Manager to help run a busy retail branch and lead a sales-focused team. You will develop a referral network, coach staff, and ensure high levels of customer service and product adoption.

The role requires a High School diploma or GED and at least 2 years of related experience, with strong communication and organizational skills, and banking knowledge. This is an on-site position in a retail banking environment.

Competenze

• High School or GED required.
• 2 years of related experience required.
• Strong customer service and communication skills.
• Knowledge of banking policies and retail products.
• Sales and customer service skills essential.

Mansioni

• Promotes the sales process through referral management and outbound calling.
• Input and maintain data quality for referrals, customers, and applicants.
• Coach branch staff on prescribed sales activities and monitor results.
• Handle daily operational duties including opening/closing, vault cash, and teller transactions.

Conoscenze

Customer service

Communication

Organization

Attention to detail

PC skills

Experience in related position

Banking knowledge

Sales skills

Formazione

High School or GED

Strumenti

MS Word

MS Excel

MS PowerPoint

Descrizione del lavoro

Primary Office Location:6 East Main Street. Thompsontown, Pennsylvania. 17094.

Join our team. Make a difference - for us and for your future.

Position Title:

Assistant Branch Manager

Business Unit:

Retail

Reports to:

Varies Based On Assignment

Position Overview:

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities:

Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.

Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

2

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.