Assistant Branch Manager

Columbia Bank; Greenwich Township (NJ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) with employer match

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Discount marketplace access

Paid vacation, sick days, and holidays

Job summary

Columbia Bank is seeking a Branch Operations Manager focused on delivering Breakthrough Client Service and operational excellence. You will lead tellers, assist in opening new accounts, and coordinate with loan referrals while ensuring audit readiness and effective risk controls.

The role emphasizes coaching staff, achieving sales goals, and building strong consumer and business relationships within the local community.

Qualifications

• Requires minimum 4 years of retail banking experience.
• Associate/bachelor degree or equivalent work experience preferred.
• Strong leadership and customer service skills required.
• Must be able to obtain/register as an MLO per SAFE Act.

Responsibilities

• Supervise and lead Tellers; oversee personal bankers in collaboration with Branch Manager.
• Process and oversee branch transactions, including opening accounts and loan requests.
• Cross-sell bank services and refer to appropriate departments.
• Coach team to deepen customer relationships and meet sales/service goals.
• Maintain branch operational excellence and pass audits.

Skills

Retail banking

Customer service

Sales & cross-sell

Leadership

Attention to detail

Banking software

MLO awareness

Education

High School Diploma or GED

Associate/Bachelor preferred in banking or related field

Tools

Banking software

Spreadsheets

Job description

About the Role

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day to day operational excellence in the branch, supervising and leading the Tellers, and by providing Breakthrough Client Service. The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate. Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits. Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review. Develops and maintains strong, long-term relationships with consumers and businesses in local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information. Manage, lead, train, and coach Tellers. May also oversee personal bankers in collaboration with Branch Manager. Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

About You

• High School Diploma or GED, required.
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
• Minimum of 4 years of retail banking experience required.
• 3 years of previous branch operational experience preferred.
• 3 years of management or supervisory experience preferred.
• 3 years of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
• Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
• Strong attention to detail and the ability to multi-task effectively.
• Proficient use of spreadsheets and other banking computer systems and related software, and ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
• Effective training and mentoring skills.
• This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain.
• All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
• This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.
• Be a part of a bank that invests in you!

Competitive Incentive Plan

Earn rewards that match your efforts.

Professional Development: Grow your skills with our tailored premier banker programs.

Career Growth: Clear paths to achieve your professional goals.

Compensation

The pay range for this role is $22.00 to $28.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Primary Location: Ability to work fully onsite at posted location(s). 605 E Main Street Othello WA 99344

Our Benefits

• comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

About Columbia Bank

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT, which means: Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.