Assistant Branch Manager

World Finance; Greenville (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

401(k) with company match

Paid holidays and vacation

Mental health support

Volunteer time

Predictable schedules

Job summary

World Finance in Greenville, South Carolina is seeking an Assistant Branch Manager. This full-time role trains you to lead a team while continuing to serve customers with our loan, tax and banking services.

You'll shadow the Branch Manager, drive loan sales, manage collections, and oversee tax preparation tasks, while growing toward branch leadership. The position offers a structured path, performance-based earnings, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to independently perform bank runs, including transporting deposits.
• Experience in sales, customer service, collections, or account management with measurable results.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate data entry.

Responsibilities

• Drive and close loan sales by taking applications and explaining terms.
• Conduct outbound outreach for collections, tax services, and new business.
• Manage delinquent accounts and secure payments with arrangements.
• Assist customers in person with loan applications, tax prep, and payments.
• Process payments, updates, and tax docs; document all activity.
• Shadow Branch Manager and assist with day-to-day operations.
• Maintain compliant records and balance cash; perform bank runs.
• Support branch leadership and participate in goal setting.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication skills

Problem solving

Organizational skills

Data entry

Computer skills

Education

High school diploma

Tools

Office software

Job description

# Assistant Branch Manager### Full timeGreenville,South CarolinaR18890**Why Join World:****About World Finance:*** World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.**Essential Duties and Responsibilities:**The Assistant Manager performs the same core functions as our Financial Services Representative role, with an added focus on building the leadership skills needed to advance into branch management:* Drive and close loan sales by taking applications, explaining terms, and asking for the business* Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment* Manage delinquent accounts by securing payments and setting payment arrangements* Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services* Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations* Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution* Process payments, account updates, tax-related documentation, and document all activity in company systems* Maintain accurate and compliant records, including timely credit denial letters and required tax documentation* Handle and balance cash, and complete required bank runs to deliver deposits* Follow company policies, procedures, and regulatory requirements* Complete required training and meet performance expectations for sales, collections, tax preparation, and account management* Shadow the Branch Manager on day-to-day operations and decision-making to build a working knowledge of branch leadership* Take on stretch opportunities, such as mentoring newer team members or supporting branch goal-setting, as you demonstrate readiness for greater responsibility**Basic Requirements:*** High school diploma or equivalent* Valid driver's license, reliable transportation, and current insurance* Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation* Ability to obtain required insurance licensing**Experience & Skills:*** Experience in sales, customer service, collections, or account management with measurable results* Proven ability to handle high-volume calls and difficult customer conversations* Track record of meeting or exceeding goals in a fast-paced environment* Strong communication, problem-solving, and organizational skills* Basic computer skills with accurate and consistent data entry* A genuine interest in pursuing a branch management career path###### **Preferred Backgrounds:**Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.**Physical and Environmental Requirements:*** Office based role with standard lighting and noise levels* Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs* Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities* Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)* Ability to perform computer work, handle documents, and communicate information effectively* Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking* Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically* May assist with general office upkeep to maintain a professional environment* Occasional local travel to offsite locations and banks as required for business purposes**Disclaimers:** It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.* **A built-in path to branch leadership** - The Assistant Manager role is designed to prepare you for a Branch Manager position, and many of our leaders, including executives, started in a frontline role just like this one* **Promote-from-within culture** - A large percentage of team members advance into leadership roles* **Performance-based earnings** - Bonus opportunities tied to branch results* **Comprehensive benefits for all stages of life** - Including major medical, dental, vision, life insurance, long-term disability, and free mental health support* **Retirement and time off** - 401(k) with company match, paid holidays, and vacation time* **Community focus** - Paid volunteer time and a strong commitment to giving back* **Work-life balance** - Predictable schedules with a focus on time outside of work