Assistant Branch Manager

3Rivers Federal Credit Union; Fort Wayne (IN); On-site; USD 51,000 - 103,000; Full time

Job summary

3Rivers Federal Credit Union is seeking a Process Manager (Non-Exempt) for onsite placement at East State Village and Stellhorn Crossing branches. The role oversees scheduling, payroll approvals, and staff coordination to ensure member satisfaction and branch objectives.

Strong service, coaching, and lending knowledge are essential. Salary ranges from $51,250 to $102,500 per year, with variable incentive pay and merit adjustments after one year.

Qualifications

• High School diploma or equivalent.
• 2-4 year college degree in business or related field preferred.
• 3-5 years of experience in branches, call center, retail, operations, and/or lending.

Responsibilities

• Assist with payroll approvals and vacation requests to balance membership needs and work-life balance.
• Schedule and align team based on membership needs using workforce optimization.
• Maintain knowledge of Core, Lending, Budget, Payroll, Compliance and related software/systems.
• Escalate and resolve member issues ensuring satisfaction and branch objectives.
• Coach team on compliance policies and procedures and their impact on members.

Skills

Customer service

Coaching

Verbal communication

Payroll knowledge

Compliance awareness

Team leadership

Scheduling

Education

High School diploma or equivalent

2-4 year college degree in business or related field

Tools

Core system

Lending system

Budget software

Payroll software

Compliance systems

Job description

Reports To:

Branch Manager or Regional Branch Manager

Location:

Onsite - Application will be considered for placement at any of these 2 locations: East State Village Branch and Stellhorn Crossing Branch.

Position Type:

Non-Exempt

Process Manager

Pay

- $51,250/yr - 102,500/yr

Note - The salary for this position is based on a combination of education, relevant experience, and industry standards. The top of the posted pay range reflects compensation for candidates with a similar title, performing comparable duties within a similar industry, and possessing 12 or more years of experience. Actual compensation will be determined based on individual qualifications.

Variable Incentive Pay / Merit

This position is eligible for variable incentive pay based on individual and credit union performance. In addition, the position is also eligible for merit-based pay adjustments after the completion of one year of service, based on personal performance.

Position Summary

The Assistant Branch Manager uses workforce optimization to align the team based on membership needs using effective scheduling & time management techniques. Clarifies expectations by communicating so team members understand what they need to do, how they need to do it, and what results must be achieved. Assists with approval of payroll and vacation requests as needed to ensure membership needs and work/life balance is achieved. Maintains user-level knowledge of relevant software and systems such as Core, Lending, Budget, Payroll, Compliance, Coaching, etc. Executes effective delegation & monitoring to direct day-to-day activities of team to ensure member satisfaction and reinforce branch objectives and priorities. Incorporates project management to balance priorities & participation in 3Rivers initiatives and knows when to start or stop activities as needed. Handles all escalated member issues to resolution and follows up with internal team as necessary. Recognizes how well the team understands compliance concepts and integrate compliance policies and procedures in team’s everyday work. Coaches team to remember how these policies affect the membership.

Knowledge Requirements

• Strong service skills
• Strong service coaching skills
• Knowledge of markets, competitor activities, problems and developing trends within assigned location
• Strong knowledge of all electronic delivery products, other credit union products and services
• Loan trained and qualified
• Knowledge of the fundamentals of lending, policies, and principles
• Good motivational and training skills
• Good verbal communication skills
• Thorough knowledge of all deposit, small business and consumer loan products
• Adheres to all federal, state and credit union regulations and policies.

Education And Experience

• High School diploma or equivalent
• 2-4 year college degree in business or related field
• 3-5 years of experience in branches, call center, retail, operations, and/or lending

Work Environment & Physical Effort Required

Normal

Core Values

Commitment - Be all in.

Consistency - Be all in EVERY DAY.

Innovation - Think (UYH) and ASK WHY.

Integrity - Do the RIGHT thing, not the easy or quick thing.

Quality - Do an OUTSTANDING job, don't run out of GAS.

Trust - Hold trust and be trustworthy.

Value - Make members lives better, easier, safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)