Assistant Branch Manager

FNB Corporation; Charlotte (NC); Hybrid; USD 50,000 - 70,000; Full time

Job summary

FNB Corporation in Charlotte, NC is seeking an Assistant Branch Manager to support branch leadership and sales team performance. You will drive customer satisfaction, promote cross-selling, and manage daily branch operations with a focus on referrals and service excellence.

You will coach staff, assist with scheduling, ensure policy compliance, and process teller transactions as needed while building a strong referral network and delivering banking solutions to clients.

Qualifications

• High School diploma or GED required.
• 2 years of related experience.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and interpersonal abilities.
• Proficiency with personal computer and banking software.
• Knowledge of banking policies, consumer products and services.
• Sales and customer service skills.
• Licensure in Nationwide Mortgage Licensing System and Registry preferred.

Responsibilities

• Promotes the sales process through referral management, leveraging leads and outbound calling.
• Assist with managing daily sales activity and coaching branch staff.
• Input and maintain data quality for referrals, customers, and applicants using branch technology.
• Perform traditional teller transactions as needed.
• Coordinate and complete operational duties: scheduling, workflow, supplies, vault cash, opening/closing.
• Ensure compliance with regulatory laws and company policies.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Analytical skills

MS Word

MS Excel

MS PowerPoint

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

**Job Description****Position Title:** Assistant Branch Manager**Business Unit:** Retail**Reports to:** Varies Based on Assignment **Position Overview:**This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. **Primary Responsibilities:**Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards. Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results. Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. **Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:**High School or GED **Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:**2 **Skills Required to Perform the Primary Responsibilities of this Position:**Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in a related position. Knowledge of banking policies, procedures consumer products and services. Sales and customer service skills. **Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:**Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required. **Physical Requirements or Work Conditions Beyond Traditional Office Work:** May require overnight travel for training purposes, particularly during onboarding