Assistant Branch Manager

First National Bank of Pennsylvania; Tannersville (Monroe County); On-site; USD 55,000 - 70,000; Full time

Job summary

First National Bank of Pennsylvania is hiring an Assistant Branch Manager in Tannersville, PA to support branch sales and daily operations. You will develop relationships, promote banking products, and manage a team to meet customer needs with a service-driven approach.

The role requires at least a high school diploma and 2 years of related experience, with strong communication and organizational skills. This on-site position supports the Retail unit and adheres to bank policies and standards.

Qualifications

• High School or GED is required.
• 2 years of related experience in banking or retail sales preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Promotes the sales process through referral management, leveraging leads and outbound calling.
• Use branch technology to input and maintain data quality for referrals, customers, and applicants.
• Assist with daily sales activity through coaching and monitoring sales results.
• Coordinate and complete operational duties: scheduling, directing staff, opening/closing, vault cash, policy compliance.
• Perform teller transactions as needed.
• Undertake other related duties and projects as assigned.
• All employees act as risk managers by understanding and reporting risk per company policy.
• Ensure compliance with regulatory laws and company procedures.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

PC skills (MS Office)

Sales experience

Banking knowledge

Education

High School or GED

Job description

Primary Office Location:2871 Route 611. Tannersville, Pennsylvania. 18372.

Join our team. Make a difference - for us and for your future.

Position Title:

Assistant Branch Manager

Business Unit:

Retail

Reports to:

Varies Based On Assignment

Position Overview:

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities:

Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.

Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

2

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: