Assistant Branch Manager

Peak Credit Union; Bend (OR); On-site; USD 62,744 - 71,300; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid holidays

Vacation and sick leave

Volunteer time

Job summary

Peak Credit Union in Bend, OR is seeking a Branch Manager to lead daily branch operations and deliver outstanding member service. You’ll partner with the Branch Manager to drive sales, manage staff, and ensure compliance with applicable policies and regulations.

In this role you will mentor employees, foster a relationship-based sales culture, participate in interviews, and grow member relationships through proactive outreach.

Qualifications

• Minimum three (3) years of experience in retail financial services, with progression into leadership/mentorship.
• Strong communication with members and team, and ability to refer products across lines.

Responsibilities

• Oversee daily branch operations, including cash and vault balancing, audits, and item handling.
• Grow and deepen member relationships through proactive outreach and cross-selling of services.
• Ensure compliance with policies, procedures, and regulatory requirements (BSA, state/federal).
• Lead, train, and coach branch staff to meet sales and service goals and maintain high performance.

Skills

Leadership

Customer service

Communication

Coaching

Job description

To maintain a strong connection with our members and local communities and better understand their unique needs , we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by July 13, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work : Bend Branch: 61490 S Hwy 97 Bend, Oregon 97702 ( Branches ). Travel is required.

Pay Range: The target annual pay range for this position is $62,744 - $71,300. The full annual pay range is $57,040 - $85,560.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview

This position partners with Branch Manager to oversee sales and branch operations while assisting in the direct delivery of services to members. Handles daily operational tasks and ensures member service levels are met or exceeded. Leads branch team to deliver consistently high-quality sales and service by attracting new members and deepening relationships with current members. Mitigates branch controls and risk by adhering to required operational processes, standards, and regulations.

What You’ll Do

Handles and oversees daily operations of branch, including cash and vault balancing, negotiable items, and audits.

Partners with other business units to resolve member issues or grow member relationships; actively participates in cross-functional meetings.

Maintains a thorough and comprehensive understanding of all retail products and services and sufficient knowledge of all credit union services to make effective referrals to other business lines.

Engages with members by greeting, personalizing interactions, uncovering financial needs, making recommendations for financial services, and providing timely follow-up.

Maintains and enforces systems, policies, procedures, and productivity standards.

Understands and complies with federal and state regulations relating to financial products and services as well as credit union policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).

Resolves or makes decisions related to the service and operational functions within their authority.

Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.

Partners with the Branch Manager while conducting employment interviews and making hiring decisions or recommendations.

Trains and develops branch staff to provide high-level, consistent service to members while creating a relationship-based sales and service culture at the branch. Resolves employee problems and performance issues timely.

Works in partnership with Branch Manager to coach, lead and motivate retail branch employees to meet or exceed sales goals and service standards.

Performs all duties of a Member Service Specialist 2.

All other duties as assigned.

When You'll Be Working

Monday- Friday: 8:45am - 5:45pm. Full-time 40 Hours a week.

Qualifications

• Minimum three (3) years of experience in retail financial services, with past roles showing a progression of increasing responsibility including leadership/mentorship.

What You’ll Bring

• Ability to motivate and develop employees through active performance management coaching, feedback, and mentoring.
• Excellent communication skills with customers (members) and internal team members required.
• Ability to be a strong advocate for the branch and credit union products and services.
• Ability to handle difficult or stressful situations with professional composure and maintain a high level of confidentiality.
• Ability to promote and maintain positive behaviors, team spirit and focus on the member.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Total Rewards

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on Right to Work, please click here:Right to Work

Peak Credit Union is an Affir... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters