Part-Time Financial Solutions Guide 1 (Teller)

Northwest Community Credit Union, a division of TwinStar Credit Union; North Bend (OR); On-site; USD 23,419 - 35,128; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) contributions after 60 days

16 hours of volunteer time

Job summary

Northwest Community Credit Union, a division of TwinStar Credit Union, is seeking a motivated individual for a part-time position at the North Bend Branch. You will engage members, process transactions, and provide exceptional service guided by our core values.

The role demands professionalism, a commitment to continuous learning, and adaptability to maintain effective relationships and service delivery. You will also benefit from medical coverage, paid holidays, and a positive workplace culture.

Qualifications

• Minimum one year of experience interacting with customers and handling cash, or an equivalent combination of work experience.

Responsibilities

• Greet all visitors warmly and manage branch traffic.
• Promote credit union products and services effectively.
• Process member transactions accurately.
• Resolve member inquiries with professionalism.
• Make outbound calls for outreach initiatives.
• Perform specialized financial functions with compliance.
• Balance cash drawer and daily transactions.
• Record detailed notes on member interactions.
• Learn new systems and processes continuously.
• Support operational excellence across locations.

Skills

Customer service experience

Cash handling

Bilingual abilities

Sales skills

Job description

Where You Will Work

North Bend Branch: 2470 Tremont St., North Bend, OR 97459 (Branches).

Pay Range

The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

• Additional $2.00 per hour bilingual differential for employees who can support members in a second language, subject to verification of strong grasp of financial terms in that language.
• Compensation decisions are based on relevant skills, experience, education, or training. Incentives are performance‑based and vary by role.

Job Overview

This position embodies Peak Credit Union’s mission of Investing in People and Championing Success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of Authenticity, Boldness, Collaboration, Dignity, and Empathy, this role builds the foundation of lasting member relationships, helping individuals access financial tools, resources, and confidence needed to achieve their goals.

What You’ll Do

• Welcomes and engages members by greeting all visitors warmly, managing branch traffic with urgency to ensure minimal wait times and a positive experience, while remaining attentive to relationship‑building cues that support consultative sales conversations.
• Promotes credit union products and services by proactively identifying, referring, and originating opportunities to meet member needs, strengthening financial relationships, demonstrating sales acumen through effective discovery, confident product positioning, and closing skills, consistently meeting or exceeding assigned referral sales targets.
• Processes member transactions, accurately receives, processes, and posts deposits, withdrawals, transfers, and loan payments while maintaining complete and accurate transaction records.
• Resolves member inquiries and concerns, responds with professionalism and empathy, ensuring warm hand‑offs and timely follow‑up for full resolution, while recognizing opportunities to support the member’s financial well‑being.
• Makes outbound calls to members/customers to support outreach initiatives, relationship building, and organizational goals.
• Performs specialized financial functions, completes wire transfers and other complex transactions while ensuring compliance with established policies and procedures, and identifies opportunities where specialized products or services may benefit the member.
• Balances cash drawer and daily transactions; assists with vault balancing, dispenser maintenance, certifications, key assignments, and cash orders under management oversight.
• Records detailed notes on member interactions, complex situations, and transactions to ensure clear communication and consistent service delivery, capturing relevant sales insights to support follow‑up and relationship growth.
• Demonstrates professionalism and continuous learning by taking initiative to learn new systems, processes, and policies; completing required training; and maintaining a professional image while contributing positively to the team environment, including ongoing development of sales skills, product knowledge, and consultative techniques.
• Supports branch and organizational operations and provides staffing support as needed across locations and departments, and performs other duties as assigned to ensure operational excellence and continuity of service, while helping the branch achieve overall sales and growth objectives.
• All other duties as assigned.

When You'll Be Working

Monday–Friday: 8:45 am – 5:45 pm and rotating Saturdays: 9:15 am – 1:45 pm. Part‑time 31 hours per week.

Qualifications

• Minimum one year of experience interacting with customers and handling cash, or an equivalent combination of work experience.

Bonus Points If You Have

• Demonstrated skills including bilingual abilities, consultative sales skills to uncover member needs, tailor recommendations, and build lasting financial relationships.

What You’ll Bring

• Ability to perform in an environment with frequent changes and competing demands.
• Open to feedback and responds with professionalism and dignity, delivering information to members and co‑workers.
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.
• Ability to problem‑solve and make decisions relevant to the role and experience.
• Ability to embrace and promote a positive, collaborative work environment.
• Ability to role‑model our core values.
• Maintain confidentiality with minimal supervision.

Total Rewards

Eligible for benefits including medical, dental, vision, and life insurance coverage. Medical, dental, and vision coverage are paid 100% by company for employee‑only coverage. Employees also have access to Health Care FSA, Health Savings Account with employer contributions, and Dependent Care FSA. Life and AD&D insurance are also available. Part‑time employees accrue time off on the same schedule as full‑time employees, pro‑rated based on scheduled FTE. Additional benefits: 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self‑care time, and 16 hours of volunteer time (may be prorated based on hire date). All benefits except 401(k) start the first of the month following 30 days of employment. Employees become eligible to contribute to 401(k) on the first of the month following 60 days of employment.

Peak Credit Union participates in E‑Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

Peak Credit Union is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.