Assistant Box Office Manager

ASM Global-SMG; Pensacola (FL); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking an Assistant Box Office Manager for the Pensacola Saenger Theatre. You will supervise box office staff, oversee ticket sales, and coordinate with Ticketmaster for event information and pricing.

The role requires strong customer service and leadership abilities to ensure smooth daily operations. The position offers a competitive salary, full-time benefits, and on-site work at the Pensacola venue.

Qualifications

• Knowledge of ticket selling and box office operations.
• Experience with credit card processing.
• Ability to supervise staff and coordinate schedules.
• Strong communication and customer service skills.

Responsibilities

• Open/close box office and manage daily sales reports.
• Supervise part-time staff and coordinate event logistics.
• Maintain daily ticketing reconciliations with Ticketmaster.
• Communicate updates to management and promoters.

Skills

Ticketing operations

Supervisory skills

Customer service

Data entry

Education

High school diploma or GED

Bachelor’s degree in Business or equivalent

Tools

Windows

MS Office

Adobe

Job description

Position: Assistant Box Office Manager

Facility: Pensacola Saenger Theatre

Department: Box Office

Reports To: Ticketing Manager

FLSA Status: Full-Time, Salary, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Summary

The Assistant Box Office Manager supports the daily operation of the box office through supervision of staff for selling tickets on a computerized ticketing system, reconciling ticket sales with daily reports, handling and processing ticket requests and coordinating manifest and event info with Ticketmaster.

Essential Duties and Responsibilities

• Opens and closes the box office independently
• Prints daily audits for Saenger Theatre events; input data on spreadsheets; prints daily sales reports, prints end of day reports
• Oversees all ticketing accounting regarding daily receipts, deposits, etc.
• Assists in working with event promoter and appropriate personnel to establish ticket pricing and seating configuration
• Assists in coordinating the house scaling for all ticket events
• Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations
• Monitors daily ticket sales for all upcoming events and communicate information to the Management Team and promoter representative
• Updates and coordinates all event information for ticket sellers
• Sells tickets to patrons on daily and event basis on computerized Ticketmaster system
• Handles ticket requests and processes accessible seating request
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to accessible seating requests for service and assistance, able to work independently and handle most box office questions without assistance
• Perform other duties as assigned

Supervisory Responsibilities

• Supervises and schedules Box Office part-time staff for daily and/or event operations
• Assists with the overall direction, coordination, and evaluation of the Box Office daily operations
• Demonstrate supervisory responsibilities following Legends Global policies and applicable laws
• Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems
• Assume Ticketing Manager duties in the absence of the Ticketing Manager

Qualifications

• Demonstrated knowledge of ticket selling, box office operations, and credit card processing
• Knowledge of supervisory principles and practices with the ability to coordinate and schedule staff
• Knowledge of problem-solving techniques, organizational ability and demonstrated public relations skills
• Good communications skills
• Ability to input data into a computer to record sales transactions
• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
• Able to assess situations using decision-making authority both independently and as a member of a team
• Required to be subject to a credit check and a background screening

Education and/or Experience

• High school diploma or GED required with significant related experience
• Bachelor’s degree in Business and/or equivalent preferred
• Customer service experience required
• Experience in management, supervision and box office operations in a theater, performing arts or live event environment preferred

Computer Skills

To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, and Data Entry. Other software and computerized ticketing systems experience preferred.

Certificates, Licenses, Registrations

N/A

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes:

• Medical
• Dental
• Vision
• Life and disability insurance
• Paid vacation
• 401k plan

Working Conditions

Location: Onsite at Pensacola Saenger Theatre, Pensacola, FL

Physical Demands

• Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue
• Must be able to lift and/or move up to 25 pounds or occasionally more with assistance
• Must be able to use close vision
• Must be able to hear and speak to use a two-way radio
• Work inside and outside the building is required and may have some exposure to adverse conditions
• Work flexible hours, including nights, overnights, weekends, and holidays

NOTE: The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.