Assistant Banking Center Manager - Metcalf

City of Iqaluit; Overland Park (KS); On-site; USD 60,000 - 85,000; Full time

Job summary

First Federal Bank of Kansas City is seeking an Assistant Banking Center Manager to lead a team, grow customer relationships, and maintain daily operations in a community-focused setting.

You will partner with the Banking Center Manager, coach Universal Bankers, drive business development, ensure compliance with banking laws, and represent the bank in the community.

Qualifications

• Associate's degree or equivalent work experience required.
• 2–5 years in retail banking, financial services, sales, or banking center operations.
• Strong leadership, coaching, and relationship management skills.
• Knowledge of consumer and business banking products and services.
• Proficiency with digital banking tools and Microsoft Office.

Responsibilities

• Lead Banking Center Team under Banking Center Manager, coaching and motivating staff.
• Grow customer relationships and support sales campaigns to drive branch growth.
• Ensure high-quality customer service and daily operations execution.
• Oversee staffing, scheduling, workflow, and compliance with banking laws/regulations.
• Represent the bank in the community and support engagement initiatives.

Skills

Leadership

Coaching

Customer relationships management

Operational management

Business development

Communication

Problem-solving

Decision-making

Digital banking

Banking systems

Microsoft Office

Education

Associate's degree or equivalent

Tools

Microsoft Office

Banking systems

Job description

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven organization on a mission to help people, businesses and communities build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

JOB SUMMARY

Are you a natural leader who loves helping people while getting things done right? As our Assistant Banking Center Manager, you'll be the right hand to our Banking Center Manager through leading a team, growing customer relationships, and keeping daily operations running smoothly. This is a hands-on leadership role for someone who wants to make an impact in their community and build toward the next step in a banking career.

A DAY IN THE LIFE OF AN ASSISTANT BANKING CENTER MANAGER

• Support development ofthe banking centerteam. Supports Banking Center Manager in leading, coaching, and motivating Senior Universal and Universal Bankers, reinforces service standards, and helps each team member grow toward their goals.
• Drive business development and deepen relationships. Connects with customers to understand their financial needs, recommends the right solutions, and supports sales campaigns and referral efforts that fuel branch growth.
• Deliver a standout customer experience. Builds loyalty and trust through consistent, high-quality service that keeps customers coming back.
• Keep operations running smoothly. Assists with staffing, scheduling, workflow management, operational approvals, balancing oversight, and daily operational administration. Ensures compliance with all applicable banking laws and regulations, including but not limited to, the Bank Secrecy Act, USA PATRIOT Act, and related anti-money laundering laws and regulations; and federal consumer protection legislation and regulations.
• Step up when it counts. Serves as the go-to leader for banking center operations, decisions, and team direction whenever the banking center manager is out or unavailable.
• Represent the bank in your community. Represents the bank professionally within the community and support community engagement initiatives as needed.

ABOUT YOU

You'll need:

• An Associate's degree, or equivalent work experience
• Minimum of 2 - 5 years of experience in retail banking, financial services, sales, or banking center operations
• Strong skills in leadership, coaching, customer relationships management, operational management, and business development.
• Knowledge of consumer and business banking products and services
• Digital banking and technology proficiency
• Strong communication, problem-solving, and decision-making skills
• Operational, compliance, and risk management knowledge
• Proficiency with banking systems and Microsoft Office

We'd love to see:

• Previous leadership or supervisory experience
• A track record of coaching others towards success
• A genuine passion for community banking and customer relationships

WHY FIRST FEDERAL BANK OF KANSAS CITY:

• We're a locally rooted bank that genuinely cares about the people we serve.
• Meaningful work and visible impact that matters here in a way that's hard to find at a large organization.
• You'll have the autonomy to make decisions that matter, the support of a close-knit team, and a clear path toward leadership growth.

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans. First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.