Assistant Banking Center Manager - Anthem

MidFirst Bank; New River (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

MidFirst Bank in Arizona is seeking an Assistant Banking Center Manager to support daily operations and lead a team of sales and service professionals. You will drive sales, manage customer relationships, and ensure compliance while expanding business with new and existing clients.

You will coach staff, handle loan processing and account openings, and participate in community outreach to generate leads. Weekend hours and notary eligibility are required for the role.

Qualifications

• Minimum of three years successful sales experience; prior banking experience preferred.
• Supervisory abilities and leadership to motivate staff.
• Able to participate in the sales and referral activities program.
• Availability to work weekends and/or extended hours as required.
• Proficient with Microsoft Word, Outlook, Excel, etc.
• Must have a current Notary or be willing to become one.

Responsibilities

• Assist in overseeing operational functions of the banking center and coach staff.
• Process loan applications, customer transactions, open new accounts, and sell banking products.
• Build and maintain client relationships to uncover needs and sell financial products.
• Generate sales leads through community outreach and develop business partners.
• Address customer questions, explain charges and product features, resolve issues.
• Ensure audit/compliance procedures and security measures are followed; train associates.
• Coaching, scheduling, performance reviews, and other supervisory duties.

Skills

Sales experience

Supervisory skills

Customer service

Weekend availability

MS Office

Notary public

Job description

Assistant Banking Center Managers will assist Banking Center Managers with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers. This position is also responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.

Your duties will include, but are not limited to:

• Assist in overseeing the operational functions of the banking center and provides support to staff (i.e. answering questions, coaching, providing encouragement, feedback, and constructive criticism as needed)
• Perform required steps to process loan applications and customer originated financial transactions, open new accounts and sell banking products and services
• Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services
• Generate sales leads through community outreach activities and develop business partners, while building internal relationships
• Assist clients with concerns or questions regarding their accounts. Explain service charges, statement problems, product features, etc. and work to resolve sometimes complex or sensitive customer issues
• Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service
• Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates
• Ensure that security measures are adhered to regarding opening and closing procedures within the bank
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner
• Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations.

Required Skills:

• Minimum of three years successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals. Previous banking experience is preferred.
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
• Proven ability to proactively and effectively participate in a sales program, as well as meet or exceed expectations for the sales and referral activities established for this position.
• Availability to work weekends and/or extended hours as required.
• Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Preferred Skills:

• Extensive knowledge and familiarity of banking products and services
• Bilingual (fluent verbal and written English/Spanish) skills; Sales management experience within a retail banking environment.

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operation:- Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.

Candidates must be available to work weekend hours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.