Personal Banker Associate - Town & Country

MidFirst Bank; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

MidFirst Bank in Houston is seeking a Personal Banker Associate who blends teller duties with personal banking to process transactions, promote products, and deepen customer relationships. You will greet customers, handle deposits and loan applications, generate referrals, and collaborate with banking center staff to meet sales goals while ensuring accuracy and internal controls.

Ideal candidates have at least one year of sales experience, cash handling skills, and are willing to become a

Qualifications

• Minimum of one year successful sales experience in an incentive-driven or relational selling environment.
• Minimum 6 months cash handling, processing of transactional payments, and/or point of sale experience in a retail sales or service environment and/or banking experience.
• Ability to generate referrals including making on-site visits with local businesses.
• Ability to work effectively as a team member and with customers.
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal).

Responsibilities

• Greet customers and facilitate a welcoming and customer-focused environment.
• Provide extraordinary customer service while achieving goals and supporting the banking center staff as needed.
• Build and maintain relationships with customers to help identify financial products and services that meet their needs.
• Promote financial products and services.
• Open deposit accounts and take loan applications, process consumer loan/credit line requests for customers.
• Process customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures.
• Generate new business and expand relationships with current customers through networking and Centers of Influence.
• Respond to customer inquiries and concerns and create positive solutions.
• Support other employees as needed.

Skills

Sales experience

Cash handling

Referral generation

Team player

Notary

Tools

Microsoft Office

Job description

Overview

The Personal Banker Associate has responsibilities as both a Teller and a Personal Banker. The Personal Banker Associate must efficiently process a variety of customer transactions, generate business and deepen relationships by promoting products and services to potential and existing customers. Responsibilities include providing high quality customer service while achieving sales goals and supporting banking center staff as needed.

Responsibilities

• Greet customers and facilitate a welcoming and customer-focused environment
• Provide extraordinary customer service while achieving goals and supporting the banking center staff as needed
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Promote financial products and services
• Open deposit accounts and take loan applications, process consumer loan/credit line requests for customers
• Process customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures
• Generate new business and expand relationships with current customers through networking and Centers of Influence
• Respond to customer inquiries and concerns and create positive solutions
• Support other employees as needed

Required Skills

• Minimum of one year successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals
• Minimum 6 months of cash handling, processing of transactional payments, and/or point of sale experience in a retail sales or service environment and/or previous banking experience
• Ability to generate referrals including making on-site visits with local businesses
• Ability to work effectively as a team member and with customers
• Strong work ethic and high integrity
• Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
• Friendly, outgoing, assertive, confident, and enthusiastic personality
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Preferred Skills

• Successful sales record in a retail banking environment; with knowledge of bank services and products
• Bilingual (fluent verbal and written Spanish) skills

Physical Requirements

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operation

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.