Assistant Automotive Store Manager

Mr. Tire, Inc.; Falls Township (Bucks County); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Automotive Store Manager to lead operations in a fast-paced environment. This full-time role requires a dynamic individual who can manage guest relations, optimize technician workflows, and uphold service standards. You will play a crucial role in achieving sales goals while ensuring customer satisfaction through exceptional service. If you have a passion for the automotive industry and a knack for management, this opportunity is perfect for you. Join a team that values quality and performance, and make a significant impact on the customer experience.

Qualifications

• Experience in automotive service and repair management.
• Strong communication and customer service skills.

Responsibilities

• Schedule guest appointments for efficient vehicle services.
• Assist in managing store operations and ensuring cleanliness.
• Build guest relationships for maximum satisfaction and loyalty.

Skills

Customer Service

Sales Skills

Inventory Management

Communication Skills

Job description

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Job Description

Pay is $15.00 - $22.00 hourly, based on experience.

The Assistant Manager role is a full-time position and is hourly based upon the needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities:

1. Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
2. Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
3. Attend to all guest needs in areas of sales, service, complaints, and adjustments.
4. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
5. Assist technicians in conveying repair and service needs to guests.
6. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
7. Assist with inventory management including pulling of tires and parts, unloading, and stocking inventory.
8. Provide direction and oversight to other technicians and assist where needed with services/repairs.
9. Assist in organizing the store’s workflow to ensure technician skill levels are utilized efficiently for effective and timely vehicle services/repairs in accordance with Monro standards.
10. Understand and adhere to company policies, governmental standards including environmental codes and ANSI/OSHA standards, and safety policies.
11. Perform Store Manager functions as business needs dictate.
12. Perform other duties as assigned by the supervisor.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Motor Vehicle Manufacturing, Retail, Business Consulting and Services