Assistant Automotive Store Manager

Mountain View Tire and Auto Service; Clinton (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading automotive service company as an Assistant Automotive Store Manager, a full-time position responsible for managing operations, meeting service standards, and ensuring customer satisfaction. Ideal candidates will have retail experience, strong communication skills, and a focus on team leadership. Enjoy a supportive work environment with opportunities for growth.

Benefits

Performance based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Employee Discounts

Healthcare, Vision, and Dental

Qualifications

• Minimum of two years retail experience preferred.
• Must possess a current valid driver’s license.

Responsibilities

• Assist in managing store operations to meet service standards.
• Ensure guest satisfaction and handle complaints effectively.
• Manage inventory and assist technicians with repair needs.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Sales Orientation

Education

High School Diploma or equivalent

Job description

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Job Description

**About The Role:**

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests.
• Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned and required by direct supervisor.
  
  

Qualifications

**Qualifications:**

• High School Diploma or equivalent
• Minimum of two years retail experience, or the equivalent combination of education and experience.
• Ability to work flexible hours, days, evenings, weekends, and holidays.
• ASE certification and State Inspection License (where applicable) preferred.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
  
  

Profile Summary

• Capable of performing basic automotive maintenance, repair, and tire services
• Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
• Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
• Excellent customer service skills
• Strong sales orientation and customer focus
• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
• Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.
  
  

**Work Environment & Physical Requirements: **

This Job Operates In An Automotive Shop Environment. The Job Will Have Exposure To a Moderate Noise Level, Adverse Weather Conditions, Chemicals, Odors, Dirt, And Dust. Assistant Managers Must Be Able To Complete The Following But Not Limited To

• Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 75 lbs. without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  
  

Additional Information

Benefits

• Performance based incentives
• Paid vacation and holidays
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental
• Employee Access Perks
• Career Advancement Opportunities
  
  

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

**Your next Destination!**

Growth Opportunity

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

_Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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