Assistant Association Manager

FirstService Residential; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading property management firm seeking an Assistant Association Manager to oversee a portfolio of commercial properties in California. The role requires strong communication skills, proactive property management, and the ability to foster relationships with owners and vendors. Compensation is competitive at $23-25/hr with comprehensive benefits including health plans and 401K match.

Benefits

Medical, dental, and vision plans

401K match

Paid time off including vacation, sick leave

Tuition reimbursement

Qualifications

• 2 or more years of property management experience preferred.
• Must be able to lift 25 lbs.
• Ability to instill confidence in board members and residents.

Responsibilities

• Assist the lead manager in overseeing CPOA accounts.
• Proactively inspect landscape and other common amenities.
• Manage correspondence with owners for maintenance requests.

Skills

Strong written and verbal communication

Working knowledge of Microsoft Word, Excel and Adobe

Service-oriented mindset

Ability to handle conflict

Education

Undergraduate degree preferred

California Real Estate License

Job description

Overview

Join to apply for the Assistant Association Manager role at FirstService Residential.

Job Overview: The Assistant Association Manager (AAM) assists the lead manager(s) in overseeing a portfolio of Commercial Property Owner Association (CPOA) accounts to ensure business is executed in a timely and accurate manner in accordance with the Association governing documents, MarWest policies and procedures, California Civil Code and other applicable regulations. Accounts are throughout Orange County and Southern California. The AAM is a self-accountable, organized, proactive individual who provides administrative support and works with the leader to ensure the properties within the portfolio are professionally managed. The AAM will establish relationships with vendors, colleagues and owner clients, and owns certain operational aspects to ensure compliance and reduce liability. The AAM must understand and meet leader expectations related to support on their portfolio and remain service-oriented, accessible and accountable. MarWest Commercial, a division of FirstService Residential, specializes in the formation and management of commercial property owners associations. More than 360 commercial properties are under management across the United States.

Compensation: $23-25/hr. The company will compensate the successful candidate in accordance with the posted range. The salary will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, salary will also be premised on the client’s directive. The base pay range is subject to change and may be modified in the future.

Responsibilities

• Gain a working knowledge of MarWest systems and networks (including RMIS, Avid, Jenark, etc.) as trained by Manager and assimilate standard operating policies and procedures.
• Proactively inspect landscape and other common amenities and initiate and oversee timely repairs and maintenance activities.
• Correspond with owners for maintenance requests, assessment statements, compliance and violations.
• Gather detailed bids from vendors, review and follow up with vendors. Schedule annual items such as FLS inspections, roof maintenance and tree trimming.
• Draft memos, meeting minutes or other communications to clients as directed.
• Assess and monitor properties; identify opportunities for improved communication or service delivery methods.
• Learn, understand and implement property governing documents (CC&Rs, By-Laws, Rules) and ensure requirements are followed.
• Adhere to Company Global Service Standards and maintain high standards of personal and professional conduct.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Update property information such as property profiles and owner contact lists.
• Perform special projects, tasks and other related duties as assigned.

Skills & Qualifications

• Strong written and verbal communication; active listener who can anticipate issues and drive for mutually satisfactory resolution.
• Working knowledge of Microsoft Word, Excel and Adobe.
• Service-oriented mindset with multitasking abilities and a flexible, resilient attitude.
• Ability to instill confidence in board members and residents by being prepared, knowledgeable and professional.
• Ability to handle conflict and work well under pressure.

Education & Experience

• Undergraduate degree preferred. California Real Estate License a plus.
• 2 or more years of property management experience preferred.

Physical Requirements and Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit and stand for extended periods.
• Must be able to communicate with clients in person and on the phone.
• Finger dexterity for typing/keyboard use.
• Mobility to move around office and properties; may include lengthy walks in uneven areas.
• Occasional evenings, holidays and weekends may be required; schedule is subject to change based on business needs.

Tools & Equipment Used

• Standard office equipment
• Valid Driver\'s License and state-mandated vehicle insurance

What We Offer

• Medical, dental, and vision plans (full-time and part-time 30+ hours)
• Part-time 20+ hours qualify for dental and vision
• 401K match
• Paid time off including vacation, sick leave, and company holidays
• Pet insurance, tuition reimbursement, legal services
• Wellbeing support and resources, domestic partner coverage
• Health savings account and flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to thousands of communities across the United States and Canada. Our commitment to associate satisfaction is recognized by our Great Place to Work certification. Our 19,000 associates benefit from competitive salaries and comprehensive benefits, career training, and professional development support. Learn more at the company website.

Disclaimer

The information in this description is intended to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications. Management reserves the right to assign or reassign schedules, duties, and responsibilities at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, parental status, disability, veteran status, or any other protected characteristic. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable laws. All offers are contingent upon a satisfactory background check.