Assistant Area Manager, Port Aransas

AvantStay; Port Aransas (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Generous company-sponsored insurance

Flexible paid time off

Complimentary stays at AvantStay properties

Job summary

AvantStay is seeking an Assistant Area Manager in Port Aransas, Texas, to oversee day-to-day operations for properties. The role involves ensuring guest satisfaction and liaising with property owners.

Key qualifications include 2+ years of hospitality experience and proficiency in Microsoft Office. Benefits include a starting salary of $55-60k, performance bonuses, and comprehensive insurance plans.

Qualifications

• 2+ years of hospitality or customer-facing experience.
• Vacation rental industry experience.
• Valid driver's license and active car insurance.

Responsibilities

• Support day-to-day operations of AvantStay properties.
• Serve as a point of contact for property owners.
• Monitor guest and homeowner issues for resolution.

Skills

Hospitality experience

Microsoft Office skills

Self-management

Responsiveness

Job description

What We Are Looking For

As an Assistant Area Manager, you will support all day‑to‑day operational activities related to our AvantStay properties in the Port Aransas area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position requires frequent travel to various sites within the designated area.

What You’ll Do

• Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed.
• Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
• Collaborating with the in‑market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel.
• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.
• Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel.
• Carrying out essential, non‑manual administrative duties to support daily operations, free from direct supervision.
• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing Wi‑Fi issues.
• Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
• Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Being part of rotating “On Call” after hours for market support.

Requirements

• 2+ years of hospitality or customer‑facing experience
• Vacation rental industry experience
• Basic skills in Microsoft Office (Excel, Word & PowerPoint)
• Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
• Ability to spend a majority of working time standing, walking, and driving to properties
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
• Excellent self‑management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• Responsiveness via Slack and email
• Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.
• Must reside in the designated area.
• Valid driver's license and active car insurance

Benefits

• The role has an annual starting salary of $55-60k plus a performance bonus (dependent on your skills and experience)
• Generous company‑sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre‑tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

Equal Employment Always

We’re proud to be an equal opportunity employer and we celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.