Assistant Area Manager, Adirondacks

AvantStay, Inc.; Town of Johnsburg (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

Paid time off

Stays at AvantStay properties

Pre-tax retirement plans

Parental leave

Wellness & fitness reimbursements

Mileage reimbursement

Job summary

AvantStay is seeking an Assistant Area Manager to support daily operations of our STR properties within the designated area. You will audit properties, manage supplies, and respond promptly to guest and owner concerns, traveling frequently to sites to maintain AvantStay standards.

The role demands 2+ years in hospitality or guest-facing roles, proficiency with Microsoft Office, and a valid driver’s license.

Qualifications

• 2+ years of hospitality or customer-facing experience.
• Vacation rental industry experience preferred.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint).
• Ability to work weekends and holidays with a flexible schedule.
• Must reside in the designated area.
• Valid driver’s license and active car insurance.

Responsibilities

• Report to the regional manager and perform assigned tasks.
• Serve as the point of contact for property owners and review owner distribution statements.
• Meet AvantStay standards and owner satisfaction metrics.
• Monitor and resolve guest or homeowner issues within set timeframes.
• Proactively identify issues and coordinate rectification with vendors.
• Coordinate housekeeping or routine rental maintenance tasks.
• Ensure inventory levels of consumables and linens are adequate.
• Conduct regular property inspections for standards compliance.
• Respond to guest and homeowner inquiries via email, calls, Slack, or tickets.
• Travel frequently to properties within the area and participate in after-hours on-call rotations.

Skills

Hospitality experience

Customer-facing

Microsoft Office

Slack/Email responsiveness

Education

ARM designation

Tools

Microsoft Office

Job description

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

As an Assistant Area Manager, you will support all the daily operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.

What you’ll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the regional manager and performing assigned tasks.

• Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.

• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.

• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.

• Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to vendors.

• Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision.

• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.

• Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.

• Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.

• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.

• Frequently traveling to various properties within the designated area to support operations and ensure compliance.

• Being part of rotating “On Call” after hours for market support.

Requirements

• 2+ years of hospitality or customer-facing experience

• Vacation rental industry experience (preferred)

• Basic skills in Microsoft Office (Excel, Word & PowerPoint)

• Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs

• Ability to spend a majority of working time standing, walking, and driving to properties

• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment

• Responsiveness via Slack and email

• Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.

• Must reside in the designated area.

• Valid driver’s license and active car insurance

• Reliable, snow-ready car

Benefits

• The role has an annual salary of $55,000 + performance bonus (dependent on your skills and experience)

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)

• Flexible paid time off

• Complimentary and discounted stays at AvantStay properties

• Pre-tax retirement savings plans offered via Betterment

• Paid parental leave

• Fitness reimbursement

• Cell phone reimbursement

• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We’re proud to be an equal opportunity employer and we celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!