Assistant Area Manager, Panama City Beach

AvantStay, Inc.; Panama City Beach (FL); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible paid time off

Stays at AvantStay properties

Betterment retirement plan

Parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay, Inc. is seeking an Assistant Area Manager to support our Area Manager across AvantStay properties in the designated area. This role requires in-market presence, frequent property visits, and close proximity to vacation rental sites to ensure superior guest experiences and owner satisfaction.

You will lead in-market operations, coordinate with teams, manage issues, and help maintain standards. A strong hospitality background with flexibility watching weekends and travel is essential.

Qualifications

• 2+ years of hospitality or customer-facing experience.
• Vacation rental industry experience preferred.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint). Salesforce knowledge is a plus.
• Flexibility to work weekends, holidays, and varying schedules.
• Reliable, snow-ready car and valid driver’s license.
• Able to stand, walk, and drive to properties most of the time.
• Ability to lift up to 25 lbs. and perform physical tasks as needed.
• Strong self-management and ability to meet tight deadlines in a fast-paced environment.
• Responsive via Slack and email.
• ARM designation is a plus.

Responsibilities

• Support the Area Manager in day-to-day operational activities for AvantStay properties in the designated area.
• Act as a market lead and personnel manager when needed.
• Communicate with property owners and coordinate with internal departments.
• Maintain AvantStay standards and owner satisfaction metrics.
• Train, coach, and evaluate in-market staff.
• Monitor guest and homeowner issues and ensure timely resolutions.
• Identify and address quality concerns at properties.
• Handle essential administrative duties and field operations support.
• Coordinate housekeeping and maintenance tasks.
• Ensure inventory levels of consumables and linens.
• Conduct property inspections for compliance with standards.
• Respond to guest and homeowner inquiries via emails, calls, texts, and tickets.
• Travel frequently within the designated area.
• Participate in rotating after-hours on-call for market support.

Skills

Hospitality experience

Customer-facing experience

Weekend availability

Driver's license

Microsoft Office

Salesforce

Education

ARM designation

Tools

Salesforce

Microsoft Office Suite

Job description

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel in-market. Must reside within a short drive of our vacation rental properties in the designated area.

What you’ll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the Area Manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager, if applicable to the market.

• Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay.

• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.

• Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel.

• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.

• Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel.

• Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision.

• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.

• Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.

• Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.

• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.

• Frequently traveling to various properties within the designated area to support operations and ensure compliance.

• Being part of rotating “On Call” after hours for market support.

Requirements

• 2+ years of hospitality or customer-facing experience

• Vacation rental industry experience (preferred)

• Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus

• Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs

• Reliable, snow-ready car and a valid driver’s license

• Ability to spend a majority of working time standing, walking, and driving to properties

• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment

• Responsiveness via Slack and email

• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus.

• Business needs dictate hands-on, in-market presence.

Benefits

• Annual salary of $60-64,000 + performance bonus (dependent on your skills and experience)

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)

• Flexible paid time off

• Complimentary and discounted stays at AvantStay properties

• Pre-tax retirement savings plans offered via Betterment

• Paid parental leave

• Fitness reimbursement

• Cell phone reimbursement

• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!