Assistant Area Manager

Lazer Logistics; New Milford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Lazer Logistics in New Milford, CT is seeking an Assistant Area Manager to support Area Manager in overseeing day-to-day operations across assigned 24/7 customer sites. The role emphasizes safety, service levels, and collaborative operations.

You will develop frontline teams, coordinate with customers and vendors, and ensure equipment readiness while driving continuous improvement in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations across 24/7 sites, prioritizing safety and service levels.
• Monitor performance metrics and drive process improvements.
• Ensure essential equipment availability for maintenance and rentals.
• Guide and manage site personnel to meet business needs.
• Support full employee lifecycle: recruiting, hiring, and training.
• Coach and develop team members for growth.
• Coordinate logistics with customers to ensure seamless service.
• Maintain high standards of customer service across sites.
• Enforce safety standards; address maintenance-related issues.
• Conduct safety observations and coaching to reinforce compliance.
• Escalate safety incidents to Area Manager for resolution.
• Lead by example; foster communication, collaboration, and inclusion.
• Promote ownership mindset and continuous improvement.
• Other tasks as assigned.

Job description

Summary

The Assistant Area Manager is a member of the Field Operations team, supporting the Area Manager in overseeing day-to-day operations across an assigned portion of 24/7 customer sites within a geographic region. This role owns site-level performance management, safety compliance, and resource coordination while supervising and developing site personnel through the full employee lifecycle. The role partners closely with customers and vendors to ensure consistent service delivery. The ideal candidate is a hands-on operator who is safety-minded, adaptable, and skilled at developing frontline teams in a fast-paced, 24/7 environment.

Job Description

Operational Excellence

• Oversee day-to-day operations across an assigned portion of 24/7 customer sites, with a focus on safety and service levels.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Ensure all locations have the necessary equipment to operate (maintenance & rentals).

People Development

• Provide guidance, supervision, and performance management to site personnel to meet business needs.
• Support the full employee lifecycle recruiting, hiring, team building, and training for new managers and drivers, and lead retraining for existing staff.
• Coach, mentor and develop employees while growing the team.

Customer & Vendor Relations

• Coordinate logistics activities with internal and external customers to ensure seamless service delivery.
• Ensure employees consistently deliver the highest level of customer service across assigned sites.

Safety & Compliance

• Hold site managers accountable for safety standards and resolve maintenance-related safety issues.
• Conduct safety observations and coaching sessions to reinforce adherence to safety standards.
• Escalate safety incidents and unresolved compliance issues to the Area Manager for resolution.

Team Leadership

• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.
• Other tasks that may be assigned.

Pay Range: - , General Benefits: