Assistant Account Manager I - Parking Operations - non-exempt

Propark Mobility; Nevada (IA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Free parking

Flexible scheduling

Paid holidays

Wellness time

EAP program

Paid vacation

Job summary

Propark Mobility in Reno, NV is seeking an Assistant Valet Manager to lead on-site valet and parking operations at a luxury hotel. The role focuses on delivering exceptional guest service, team leadership, and daily operational excellence.

Responsibilities include training staff, resolving issues, managing safety, and coordinating administrative tasks such as scheduling and payroll support. Weekend and holiday availability is required.

Qualifications

• Experience leading frontline teams in hospitality or service environments.
• Ability to manage schedules, training, and performance reviews.
• Experience handling guest inquiries and complaints.

Responsibilities

• Supervise and coach frontline associates including supervisors, cashiers, valets, attendants, and maintenance.
• Provide ongoing customer service training for all employees.
• Assist with training new hires and shuttle drivers.
• Make recommendations on hiring, performance, discipline, and promotions.
• Oversee day-to-day valet and parking operations and safety.

Skills

Leadership

Customer service

Operations management

Staff training

Problem solving

Job description

Job Description

Overview

Assistant Valet Manager - Luxury Hotel

Salary: $50,000.00 - $60,000.00 commensurate with experience

Location: Reno, NV
Status: Full-Time
Schedule: Must be available for weekends & holidays

Work Modality: On-Site

About the Role

We're looking for a natural leader who can bring together great service, strong organization, and hands‑on teamwork. As the Assistant Valet Manager, you'll help oversee day‑to‑day valet and parking operations at a luxury hotel property- ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility.

This role blends hospitality, leadership, and operational management. You'll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.

What You’ll Do

Lead & Support the Team

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel
• Provide ongoing customer service training for all employees
• Assist with training new hires—cashiers, valets, and shuttle drivers
• Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions
• Fill in for frontline associates when necessary
• Serve as acting Account Manager when needed (including weekends or second shift coverage)

Guest Service & Problem Solving

• Handle customer complaints and day-to-day operational challenges
• Act as a liaison between guests, staff, and management
• Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented

Operations & Safety

• Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas
• Support shuttle fleet upkeep, preventative maintenance, and repair coordination
• Ensure compliance with all company and client policies and procedures

Administrative & Financial Support

• Process cash receipts and compile bank deposits for bookkeeper revenue reports
• Safeguard deposits and ensure all revenue is accurate
• Assist with reviewing work schedules to ensure proper staffing coverage
• Support reconciliation of time cards and payroll submission
• Assist office manager with administrative tasks
• Prepare reports, surveys, or special projects as assigned

What’s in It for You

• We promote from within – grow your career here!
• Free parking
• Flexible scheduling
• Paid holidays & wellness time
• Employee Assistance Program (EAP) – confidential 24/7 support + 3 free counseling sessions per household member
• FT Employees:
  • Paid vacation
  • Extra paid day off on your birthday
  • Full benefits package: medical, HSA/FSA, dental, vision, commuter benefits, pet insurance, supplemental insurances, and 401(k)
• Seven (7) paid holidays:
  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
• (PT, PT Seasonal, FT Seasonal, or OC positions are not eligible for health benefits)

*This list is not all-inclusive. The full job description will be provided at your interview.

**Free parking while working at your