Assistant Account Manager I - Parking Operations - non-exempt

Propark Mobility; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Propark Mobility is seeking an Assistant Account Manager I in Parking Operations to oversee frontline staff and ensure top-tier customer service at their Washington, DC location. This full-time role includes various responsibilities from managing staff to handling customer concerns. Exceptional candidates will showcase strong supervisory skills and have a willingness to work flexible hours, including weekends and holidays, making this an excellent opportunity for growth within the company.

Benefits

Flexible scheduling

Paid vacation and holidays

Free Parking

Employee assistance program

Qualifications

• Previous supervisory experience in parking, customer service, or hospitality industries.
• Strong communication and organizational skills.
• Flexibility for shifts including holidays and weekends.

Responsibilities

• Supervise frontline associates including cashiers and attendants.
• Handle customer complaints and operational issues.
• Ensure safety and cleanliness of parking facilities.

Skills

Supervisory skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Assistant Account Manager I - Parking Operations - non-exempt

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Assistant Account Manager I - Parking Operations - non-exempt

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Assistant Account Manager I

Pay Rate: $21.00 per hour

Job Type: Full-time

Location: Washington DC

Shift & Schedule: Monday - Friday, Holidays & Weekends vary

Applications will be accepted until job is closed.

What we're looking for:*

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.
  
  

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
  
  

Must Haves

• You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.
  
  

Good To Haves

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• This list is not all-inclusive. The full job description will be provided at your interview.
• ** Free parking while working at your assigned Propark location(s).
  
  

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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