Assistant Account Manager - Commercial Lines

5HB Hub International New England, LLC; Wilmington (MA); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

HUB International in Wilmington, MA is hiring an Assistant Account Manager to support commercial lines client service, marketing, and renewals. You will work closely with Account Managers and Producers, handling pre-renewal work, data collection, and renewal submissions from carriers.

The role involves maintaining accuracy in agency systems, creating coverage summaries, and supporting loss data analysis. A license within six months is preferred, with benefits and growth opportunities offered.

Qualifications

• Related insurance support experience.
• Excellent customer service and communication skills.
• Ability to prioritize workload and execute tasks with focus and urgency.
• Excellent organizational and interpersonal skills; ability to work in a team.

Responsibilities

• Assist Account Managers with pre-renewal processes and renewal submissions.
• Support strategy meetings and learn required client management skills.
• Coordinate service strategies with the Account Management Team to meet client needs.
• Maintain agency management systems accuracy on renewals, endorsements and transactions.
• Create summaries of insurance for existing accounts and templates for renewals.
• Assist with loss data, forms, exposure schedules and certificates as needed.

Skills

Insurance support

Customer service

Communication

Attention to detail

Education

Producer license

Tools

Microsoft Office

Agency management systems

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

We currently have an opportunity for an Assistant Account Manager to join our Commercial Lines team in our Wilmington, MA office.

Responsible for supporting Account Managers on all aspects of client service, marketing, and renewal of commercial insurance accounts in accordance with HUB’s best practices, policies and standard procedures of the Company.

The expected salary range for this position is $20.44/hr - $33.33/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Responsibilities

• Works closely with Account Managers and Client Executives/Producers on pre-renewal processes, in capturing pre-renewal information and assembling complete renewal submissions.
• Completing pre-work for Critical Path and participates in strategy meetings for high level view of client accounts and learning skills needed for successful account management.
• Collaborates with Account Management Team on service strategies, aligning client’s business needs and ensuring insurance objectives are met with highest service standards.
• Updates and maintains agency management systems when and where necessary as per HUB service workflow procedures; policy checking for accuracy on all renewal, endorsement, audit, cancellation transactions and to update/input true policy and form details in agency management system.
• Creates summaries of insurance on existing client accounts and templates for new and renewal business by excerpt of quoted coverages, exclusions and endorsement terms offered by carrier.
• Obtain loss run data from carriers and assisting with developing and maintenance of loss analysis worksheets.
• Client services may also include updating Acord applications and exposure schedules, preparing MA RMV forms needed for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring emails for account management team.
• Maintain various internal resources, staying apprised on industry news, trends, and trade publications for growth opportunities and to gain competitive edge for offering top tier HUB agency services.
• Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company Other responsibilities as assigned by Manager/Team Leader.

Qualifications

• Related insurance support experience.
• Producer’s license or ability to obtain license within six months of hire.
• Proficiency with Microsoft Office and automated agency management systems.
• Excellent customer service and communication skills.
• Ability to prioritize workload and execute tasks with focused attention to detail and sense of urgency.
• Ability to problem solve and communicate outcomes to stakeholders.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions
• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference
• HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.