Assistant Account Manager - Commercial Lines

HUB International; Fall River (MA); On-site; USD 28,158 - 53,933; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) accounts

Paid-time-off benefits

Job summary

HUB International is looking for an Assistant Account Manager to join the Commercial Lines team. This role involves supporting Account Managers in client service and the renewal of commercial insurance accounts while adhering to company best practices.

The ideal candidate will have insurance support experience and must possess excellent customer service and communication skills. The position offers competitive pay, with expected salary ranging from $20.44/hr to $39.15/hr, depending on experience.

Qualifications

• Related insurance support experience.
• Producer’s license or ability to obtain license within six months of hire.
• Excellent organizational and interpersonal skills.

Responsibilities

• Support Account Managers on client service and marketing.
• Update and maintain agency management systems.
• Create summaries of insurance for client accounts.

Skills

Customer service

Communication skills

Proficiency with Microsoft Office

Problem-solving

Attention to detail

Education

High school or equivalent

Tools

Automated agency management systems

Job description

Assistant Account Manager to join our Commercial Lines team.

Overview

Responsible for supporting Account Managers on all aspects of client service, marketing, and renewal of commercial insurance accounts in accordance with HUB’s best practices, policies and standard procedures of the Company.

Responsibilities

• Works closely with Account Managers and Client Executives/Producers on pre-renewal processes, in capturing pre-renewal information and assembling complete renewal submissions. Completing pre-work for Critical Path and participates in strategy meetings for high level view of client accounts and learning skills needed for successful account management.
• Collaborates with Account Management Team on service strategies, aligning client’s business needs and ensuring insurance objectives are met with highest service standards.
• Updates and maintains agency management systems when and where necessary as per HUB service workflow procedures; policy checking for accuracy on all renewal, endorsement, audit, cancellation transactions and to update/input true policy and form details in agency management system.
• Creates summaries of insurance on existing client accounts and templates for new and renewal business by excerpt of quoted coverages, exclusions and endorsement terms offered by carrier.
• Obtain loss run data from carriers and assisting with developing and maintenance of loss analysis worksheets.
• Client services may also include updating Acord applications and exposure schedules, preparing MA RMV forms needed for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring emails for account management team.
• Maintain various internal resources, staying apprised on industry news, trends, and trade publications for growth opportunities and to gain competitive edge for offering top tier HUB agency services.
• Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Other responsibilities as assigned by Manager/Team Leader.

Qualifications

• Related insurance support experience.
• Producer’s license or ability to obtain license within six months of hire.
• Proficiency with Microsoft Office and automated agency management systems.
• Excellent customer service and communication skills.
• Ability to prioritize workload and execute tasks with focused attention to detail and sense of urgency.
• Ability to problem solve and communicate outcomes to stakeholders.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

Benefits

The expected salary range for this position is $20.44/hr - $39.15/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Requirements

• Department: Account Management & Service
• Required Experience: 2‑5 years of relevant experience
• Required Travel: Negligible
• Required Education: High school or equivalent

Equal Opportunity Employer

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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